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SUMMARY 

Under minimal supervision, the LP Maintenance Supervisor oversees the maintenance staff for store and LP equipment repairs. The supervisor is also responsible for all new store buildouts including relocations and remodels as it pertains to the installation of all physical security equipment. Many special projects will require a supervisor’s advance approval such as testing new solutions. The role is also responsible for various case management assignments, including restitution. 

This role sits full time on site in Grapevine, TX. 

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES* 

·        Oversee all field calls regarding the repair, maintenance and installation of LP equipment and systems. 

·        Handle all escalations to resolve equipment issues with vendors to ensure SLAs are met. 

·        Ensure contacted rates on vendor involved repair issues are being adhered to. 

·        Ensure team is responding to robbery/burglary repairs urgently. 

·        Approve maintenance proposals in Service Channel 

·        Perform Admin functions in Service Channel to ensure store hierarchy is accurate 

·        Attend all construction meetings to ensure SLAs are met on installations. 

·        Process all Restitution payments for timely submission to accounting. 

·        Manage the resolution status of all cases in Think LP 

RELATED COMPETENCIES 

Communication – Clearly conveying information and ideas to individuals or groups in a manner that engages the audience and helps them understand and retain the message. 

Decision Making - Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; takes action that is consistent with available facts, constraints, and probable consequences. 

Managing Work – Effectively manages one’s time and resources to ensure that work is completed efficiently. 

BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE) 

High school diploma or GED required; accredited Bachelor’s degree in business, criminal justice, or other related field preferred 

At least 1-2 years of administrative support, customer service and/or data entry experience required 

MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES 

Ability to work cooperatively and collaboratively with others; conducts working relationships in a manner acceptable to others and to GameStop 

Ability to communicate effectively with others using written and spoken English 

Proficient knowledge of Windows-based business computers and Microsoft Office programs; specifically, Access, Excel, Outlook and Word 

Proficient time management and organizational skills, including the ability to meet demanding, potentially overlapping deadlines 

Ability to retrieve, interpret and report complex printed data/information 

Possess accurate typing and data entry skills 

Working understanding of basic math functions (add, subtract, multiply, divide)  

Ability to understand and comply with all GameStop work standards including, but not limited to, organizational policies and procedures, attendance requirements, confidentiality, and all ethical responsibilities. 

* GameStop reserves the right to change job descriptions at any time based on business conditions/need, which includes expanding this job's responsibilities and assigning additional duties consistent with the position's purpose. Reasonable accommodations may be made to enable individuals with disabilities to perform required job duties and functions. 

Full-time store positions at GameStop are also eligible to participate in incentive programs, health benefits, paid time off, 401 (k), employee discount and a casual work environment. Positions at GameStop may also be eligible for a bonus and/or other incentives.