Benefits

Medical, Dental, Vision Insurance Paid vacation, paid Holidays 401k plan with employer match Long and short-term Disability Major Illness Insurance Accident Insurance Limited access to some resort amenities (Golf, etc) Retail and dining discounts Discounts at all Crescent Hotels & Resorts properties

The lake life is calling. Where genuine Texas Hospitality meets luxury, Horseshoe Bay Resort is nestled on the shores of beautiful Lake LBJ in the Central Texas Hill Country. We’re on 17,000 acres with close proximity to Austin, multiple lakes, State Parks, and some of the best golf in the United States; it’s an outdoor lover’s dream. When you work in paradise, is it still called work?

No matter your career destination, we can help you get there!

With our commitment to Diversity, Equity, Inclusion, and Belonging, everyone can create their own success story at Horseshoe Bay Resort. Great benefits packages, subsidized housing, competitive pay, and scheduled reviews and raises, growth opportunity through our Manager in Training Program (MIT), and fun associate outings and events throughout the year are just a few of the MANY reasons to join our team. What are you waiting for?

Job Benefits

Associate housing and shuttle service Weekly meal subsidies Golf and Amenity Privileges* Associate discounts Retail and Dining at Horseshoe Bay Resort Discounts at over 100 Crescent Hotels & Resorts properties throughout the country.

Full Time roles are eligible for the above, plus:

Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans Critical Illness and Accident plans Associate Relief Fund

*Privileges based on occupancy and business levels

JOB OVERVIEW:

Officers are responsible for maintaining a safe and secure environment, maintaining the peace, and acting on actual violations of the aforementioned for the purposes of resolution.  Officers are dispatched from a centrally located office within the resort on assigned patrols to look for actual or potential violations of resort standards regarding conduct, safety ordinances, county, state, federal, or municipal codes. Must have availability to work variable shifts to include days and evenings. 

ESSENTIAL JOB FUNCTIONS:

• Responsible for all initial medical aid contacts and act as first responders assessing and rendering appropriate first aid and/or cardiopulmonary resuscitations, rescue breathing, or other life-saving technique, and if necessary and prudent, request the dispatch of additional Emergency Services Personnel, such as paramedics.
• Investigates and write reports for all incidents reported occurring on their shift that are relevant to the four categories: Crime, Incidents, Medical Emergencies, and Traffic.
• Assists in identifying trends on their shift, creating strategic plans, and preventing similar occurrences in the future.
• Assists in conducting weekly safety inspections and monthly limited response fire and medical aid drills.
• When called on to do so, provides expert testimony on behalf of the resort in litigation matters pertaining to prosecution, defense, or liability.
•  Collects and administrates the logging of all Lost Property turned into the Loss Prevention Office, storing it in a timely manner.
• Issues and records the issuance of keys to various departments.
• Acts as a dispatcher and observes surveillance monitors.
• Answers phone, light office work such as, but not limited to filing, copying, computer data entry, receiving and shipping of packages, process US mail, etc.
• Prepare incidents reports as needed.
• In general, maintains the objectives, policies and procedures laid out in all Horseshoe Bay Resort Policies and procedures.

MINIMUM QUALIFICATION:

• High school diploma or GED.
• Must be able to obtain a Private Security License and meet all the qualifications listed on the States page.
• Basic Life Support (CPR) certification.
• First Aid certification.
• Ability to communicate in English with guests, management, co-workers, and members of Law Enforcement and Emergency Services.
• Must be computer literate and be able to use software programs as Microsoft Word and Excel.
• Must have a valid clear and current Texas Driver’s License. 

ADDITIONAL QUALIFICATIONS:

• Must be comfortable working independently.
• Must have good written and verbal communications skills.
• Must have the ability to perform basic mathematical calculations.

Physical & Mental Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is required to walk or stand for prolonged periods of time Sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; bend; push; pull; upward reaching; talk or hear. The employee must occasionally lift and/or move up to 25 pounds and be exposed to extreme temperatures. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. This department requires footwear which is slip resistant, closed toe and heel as part of their uniform.