Essential Duties and Responsibilities:

Work with internal and external clients to locate lost luggage Receive and Assist Passenger Lost Luggage Claims Checking in passengers for flights at the ticket counter and gates. Verifying passenger documentation. Assigning seats and providing gate information. Checking baggage. Hosting self-service kiosks. Ensure that all work areas are functional (check-in, lobby, gate, baggage). Be enthusiastic about offering assistance where needed in all areas of passenger services. Adhere to Menzies uniform guidelines and codes of conduct. Work in a team environment. 

            Required Skills:

Knowledge of World Tracer or other lost luggage management system Maintain a valid driver’s license. One year college certificate or technical school, six months related experience or equivalent combination of education and experience. Must be at least 18 Year of age. Capable of lifting comfortably 70 lbs. Must be available and flexible to work variable shifts including weekends and holidays. Must be able to stand for long periods of time at the ticket counter and gate check-in areas. Must be able to speak, read and write in English proficiently. Must have strong verbal and written communication skills. Knowledgeable of computer software programs. Must be able to pass all pre-employment medical. Must pass a drug test. Must pass driver’s test with the Department of Airports and obtain a driver’s license to drive on Airport Operational Area (AOA). Must pass an FBI background check and obtain a custom seal.