The SHOW comes alive at MGM Resorts International

Become one of the stars behind The SHOW and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.

THE JOB:

The Lost and Found Clerk provides top-notch customer service, handles phone calls, and manages lost and found items efficiently. This role requires strong organizational skills and attention to detail. All duties are performed in accordance with department guest service standards and MGM Resorts International policies, practices, and procedures.

STARTING RATE: $16 an hour

THE DAY-TO-DAY:

Lost and Found Item Management: File, log, sort, store, and input all lost and found/security-related reports and items into the database, ensuring accurate tracking and proper storage.

Item Return Coordination: Coordinate the secure and timely return of lost and found items to guests or owners, including preparing items for shipping as necessary.

Unclaimed Items Processing: Pull and sort unclaimed items for donation to charity after the required holding period.

Owner Search: Attempt to locate owners of lost items through various channels, including guest inquiries and records.

Phone System Management: Answer multi-line telephones, take messages for the Security Department, and direct calls to appropriate staff or departments.

Document and Report Management: Compile, copy, sort, file, and scan department documents for records retention, ensuring accurate and up-to-date records.

Office Operations Support: Operate office equipment, such as printers and fax machines, and assist with general administrative tasks, including preparing purchase orders and supporting overall department efficiency.

Additional Duties: Must perform other job-related duties as requested.

THE IDEAL CANDIDATE:

Education: High School Diploma, GED, or equivalent educational experience.

Experience: Minimum 6 months of prior relevant administrative experience.

Work Schedule: Must be available to work varied shifts, including weekends and holidays.

Clerical Proficiency: Demonstrated knowledge of administrative and clerical procedures, including word processing, file management, record keeping, form design, and office terminology.

Exceptional Customer Service: Proven ability to provide personalized customer service, assess customer needs, meet quality standards, and evaluate customer satisfaction.

Strong Communication Skills: Above-average phone and email communication skills, with the ability to effectively interact with guests and colleagues.

Organizational and Multitasking Abilities: Demonstrated ability to multitask, prioritize tasks, and stay organized in a fast-paced environment.

Guest Item Expertise: Understanding of the importance of locating, storing, and shipping guest items, recognizing lost and found as an essential service.

Technical Proficiency: Comfortable with data entry and electronic databases.

Preferred Experience: Prior experience in hotel or hospitality operations.

THE PERKS & BENEFITS:

Wellness Incentives: Programs designed to support your physical and mental health.

Employee Discounts: Access to discounts on hotel stays, dining, retail, entertainment, and with company partners for travel, electronics, and more.

Free Meals: Complimentary meals provided in our employee dining room.

Free Parking: Free parking available both on and off shift.

Development Opportunities: Access to professional and personal development programs, networking events, and community volunteer opportunities.

Are you ready to JOIN THE SHOW? Apply today!