Role Introduction

Reports to: Lounge Supervisor

In order to become one of the world’s greatest service brands, service excellence is at the heart of our core brand value proposition.

As the Lounge Attendant, you will play a crucial role at the lounge by demonstrating to our customers the 3 key brand values of ‘Thoughtful’, ‘Progressive’ & ‘Can-do Spirit’, making all the moments of truth memorable by understanding the voice of our customers and ensuring top-notch lounge experience.

Key Responsibilities
Deliver excellent service to customers with warmth and professionalism and in accordance to company and legal standards relating to service, food safety, health and safety Present menus, take orders accurately and serve food & beverages Demonstrate a complete understanding of food & beverages items and make recommendationInteract with customers, understandtheir needs and requirements, ensure high customer satisfaction during their stayMaintain lounge cleanliness & uphold stock levels Support Supervisor to ensure smooth day-to-day operations and assist the rest of the lounge team if requiredRequirements
Right to work in Hong KongMinimum age of 18HKCEE/ HKDSE or Diploma in Hospitality or Food & Beverage or related disciplines is an advantageStandard of spoken/written English and Cantonese. Putonghua is an advantageRelevant working experience in airport, lounge, catering hospitality, fine dining, and sizeable luxury hotel or in similar capacity is an advantageCustomer service-oriented attitude, attention to detail, great teamwork, energetic with helpful and outgoing personalityAbility to work under pressureFlexibility to work on shift schedulesand workovertimeif neededBenefits
Being part of a world-class service brand to be proud ofWorld-class training and structured career progression pathA safe and collaborative working environment which embraces a diverse and inclusive cultureExtensive medical coverage & insurance scheme for you and your dependentsFlexible retirement schemeDiscounted travel across many airlines for you and your familyPersonal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

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