Role Introduction

Reports to: Lounge Duty Manager

In order to become one of the world’s greatest service brands, service excellence is at the heart of our core brand value proposition.

As the Lounge Bar Supervisor, you will play a vital role in enhancing our passengers' travel experience by overseeing the daily operations of the lounge bar.

With your expertise in hospitality and a passion for creating memorable experiences, you will contribute to the overall success of our lounge, reinforcing Cathay’s reputation as a leader in premium airline service.

Key Responsibilities
Deliver excellent service to customers with warmth and professionalism and in accordance to company and legal standards relating to service, food safety, health and safety Work with Lounge Service Delivery Manager and Premium Service Team to deliver personalized and memorable experiences for premium customers Support the bar team's development through training and task delegation while collaborating with the back of house to ensure smooth operations Deliver excellent customer service while supervising and directing bartenders and bar backs Ensure consistent beverage preparation and quality while maintaining high cleanliness and presentation standards in the working environment Monitor beverage stock levels and inventory while adhering to safety, hygiene, and service standards Stay updated on regulatory and service requirements while providing training and development for the bar team Maintain a strong understanding of beverages, including wine, spirits, cocktails, and tea, along with expertise in mixing, garnishing, and serving drinks Assist guests with orders and menu recommendations, ensuring efficient delivery of drinks and snacks while addressing bespoke requests to maintain customer satisfaction Execute tasks from Lounge Duty Managers, including audits, incident management, meetings, and engagement activities Requirements
Right to work in Hong KongMinimum age of 18Post-secondary qualificationsProficient of spoken and written English, Cantonese and PutonghuaMinimum 5 years of experience as bartender in lounge operations. Catering hospitality, fine dining, sizeable luxury hotel or similar capacity is an advantageKnowledge of wines, spirits, and cocktail. With wine and beverage certificate or relevant certificates will be an advantageStrong leadership and people management capabilitiesStrong communication and problem-solving skills, with excellent interpersonal abilities to deliver service excellence while managing multiple tasksFlexibility to work on shift schedules including overnight shiftBenefits
Being part of a world-class service brand to be proud ofWorld-class training and structured career progression pathA safe and collaborative working environment which embraces a diverse and inclusive cultureExtensive medical coverage & insurance scheme for you and your dependentsFlexible retirement schemeDiscounted travel across many airlines for you and your familyPersonal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

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