Location Las Colinas Hotel Omni Las Colinas Hotel, formerly Omni Mandalay Hotel at Las Colinas, invites guests to experience the completion of a $13-million-dollar renovation to common space amenities provides a fresh, elevated guest experience. Discover a luxurious new resort-style poolscape and lounge area, and three new dining concepts. Omni Las Colinas offers amenities of a waterfront resort with the energy of a city setting, making it more than just a place to stay, but a place to experience. Associates of Omni Las Colinas Hotel enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude, and empowerment day in and day out. If you are a friendly, motivated person with a passion to serve others, Omni Las Colinas may be your perfect match. Job Description This position is responsible for developing relationships with our Select Guest members and act as a point of contact for them. To ensure the proper handling of all group rooms in the hotel. Responsibilities + To liaise with Front Office/ for details of groups, VIPs, Select Guest, promotions and packages. + Communicate directly with guests, both in person and by telephone. + Conduct guest room inspections prior to Select Guest arrivals + Schedule pre-arrival calls accordingly and spot checks proper execution + Create relationships with current and prospective Select Guest members and follow through with any complaints; act as the point of contact an communicate any needs to the Operations team. + Create unique and personalized WOW moments at every opportunity. + Lead training for new associates on the Select Guest programs as appropriate for each job function. + Ensure entry of, manage, adjust and correct all assigned room blocks. Be the primary contact for groups on all VIP's, add/cancels, block adjustments. + Daily review, research and process guaranteed no shows to verify billing and reinstatements + Notify DORM/CSM when room types are oversold and return booking notice to sales manager for corrections. + Carry out all reasonable requests from management. Qualifications + Excellent oral and communication skills + Computer proficiency and ability to multi task in a fast paced environment + Excellent knowledge of local community and surrounding areas. + Excellent problem solving and communication skills. + Must be able to work a flexible schedule. + Must be able to operate Open Table, Go.Concierge, SpaSoft, Opera PMS, Delphi software programs. + Must be able to multi-task and handle guest concerns according to a 5-diamond service level. Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp\_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com . Job LocationsUS-TX-Irving Posted Date2 days ago(3/7/2025 5:46 PM) Requisition ID 2025-120545 # of Openings 1 Category (Portal Searching) Guest Services