Req Id: 422032 

 

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.

If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team. 

The Bell Mobility team offers the best and latest mobile devices, wireless services and Internet of Things solutions to consumer and business customers, with the top speeds, coverage and reliability on Canada’s Best National Network. We love to innovate, embrace big challenges, and live for the newest technology

 

Summary\r

As a Loyalty & Retention support representative, you will be leading the drive to customer satisfaction and retention within the B2B Instant communications environment. This is a great opportunity for seasoned, customer centric professionals to be part of a team within the BBM Sales organization. You will have an opportunity to collaborate with other subject matter experts and professionals who are truly passionate about what they do. The team seeks individuals who are customer experience focused, thrive in a dynamic fast-paced environment, and have past success supporting customer experiences and change within the instant communication portfolio.

Reporting to the Manager of Sales Support, you will be a key player of the sales support team accountable for managing business relationships and supporting the vision and strategic roadmap for key customers in our public safety and communications.

Key Responsibilities\rManage and onboard assigned group of 5G Push to Talk, Radio corporate clients to maintain and enhance long-term client relationshipsManage the service delivery model for your base of clientsThe opportunity to manage the relationships of key strategic B2B accountsCollaborate with cross-functional teams and tools to support self-serve customer ordersHave direct accountability for enhancing customer satisfaction and loyalty in the Push to talk categoryManage the contact strategy based on customer size and revenue and assist with change management support for push to talk servicesHandle technical, hardware and system escalations with a sense of urgency and work with internal resources to resolve quicklyUsing advanced interpersonal skills to be able to respond professionally in urgent or escalated situationsLead Adhoc projects / initiatives that bring about change and/or improve the business - all in an effort to improve customer experience / churn in our push to talk subscribers while managing costsAssist in transforming this role as business and customers’ requirements change within the instant communications categoryAdditional responsibilities per business needs if requiredCritical Qualifications\rDemonstrated 3 - 5 years’ experience in B2B account management or client relationship managementExperienced in resolving customer technical issues, strong ability to diffuse escalations and retain customersDemonstrated ability to be resourceful, leverage support partners in the business to win for your customer baseStrong ability to collaborate with cross-functional teams in a matrixed environmentBe a positive, organized and motivated individual with a strong ability to effectively manage time and multiple prioritiesStrong verbal and communication skillsAdvanced time management skillsPossess a valid driver’s license (limited driving required)Skilled in PowerPoint and ExcelKnowledge of English required: In the course of their duties, this person will be required to interact with French & English speaking stakeholders across CanadaPreferred Qualifications\rTelecom experience would be ideal, specifically with Bell’s 5G push to talk service or Radio technologiesStrong skill set for telephone and email business communication and dealingsClient presentation experienceCollege or University Degree/Diploma

 

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Adequate knowledge of French is required for positions in Quebec.

 

Additional Information:

Position Type: Non Management 
Job Status: Regular - Full Time 
Job Location: Canada : Quebec : Montreal || Canada : Ontario : Mississauga 
Work Arrangement: Hybrid
Application Deadline: 03/18/2025 

 

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week.  Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

 

Please apply directly online to be considered for this role.  Applications through email will not be accepted.

 

At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

 

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion@bell.ca.

 

Created: Canada, QC, Montreal

 

Bell, one of Canada's Top 100 Employers.