Katy, TX, USA
102 days ago
Loyalty Program Manager

Come work at a place where we take pride in creating a workplace environment that values hard work, commitment, and growth.

Job Description:

Education:

Bachelor’s degree in relevant field of study or equivalent years of related work experience required

Work Experiences:

4+ years of experience in B2B Loyalty or Credit marketingLarge volume retail marketing experience preferred

Skills:

Strong interpersonal, written, verbal communication and presentation skills, with the ability to interface effectively with individuals at various levels both internally and externallyKnowledge and understanding of credit marketing principles and results analysisAbility to remain organized, pay strict attention to detail, and meet critical deadlines within a high volume, fast-paced environmentDemonstrated analytical, organizational, problem solving and creative thinking skills with the ability to extract insights from dataExcellent business planning and development skillsSelf-motivated with the ability to meet and exceed position requirements under minimal direction and supervision, independently and within a team settingAbility to effectively prioritize workload in a fast paced, frequently changing environment

Responsibilities:

Manage loyalty program marketing execution within enterprise loyalty strategy to drive improved retention, engagement and satisfaction of rewards membersCreate unified marketing calendar to drive program acquisition and engagement goals for the loyalty program and aligns to broader loyalty strategyDevelop clear, concise project briefs and timelines to align stakeholder execution across marketing and support functionsAbility to independently project manage marketing campaigns from briefing to execution and final measurement recappingWorks with cross functional stakeholders to plan and execute campaigns to test customer hypothesis, benefits, rewards and experiences to continually improve the loyalty programExecutes targeted promotional campaigns to rewards members including forecasting results, campaign delivery and post campaign measurementSupport the Director Loyalty Marketing in the creation of a loyalty roadmap and backlog of prioritized benefits testingEnsure seamless integration of loyalty marketing campaigns across outbound paid media, owned channels and point of sale experiences that delivers clear understanding of program value propositionCollaborates with store operations and customer care to ensure team members are trained, engaged and accountable for driving acquisition and engagement of rewards membersOversees the creative development, compliance and proofing execution for all outbound marketing content for the loyalty programForecasts, tracks and provides regular reporting for budgeted costs, promotional margin impacts and program results to department and enterprise leadership teamsDevelop a thorough understanding of Academy policies, procedures, and safety rulesDuties may change; team member may be required to perform other duties as assigned

Physical Requirements & Attendance:

Regular attendance requiredAcceptable level of hearing and vision to perform job dutiesAdhere to company work hours, policies, procedures and rules governing professional staff behavior

Full time

Equal Employment Opportunity

Academy is an Equal Opportunity Employer and does not discriminate with regard to employment opportunities or practices on the basis of race, religion, national origin, sex, age, disability, gender identity, sexual orientation, or any other category protected by law.​

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