LPN Supervisor of Clinical Services Who we are: Join General Physician, PC. - one of WNY’s largest and most respected multi-specialty medical groups! We are committed to providing comprehensive, high-quality patient-centered care to improve the overall quality of the lives of our patients. Location: Primary Care office on Transit Rd. in Depew, NY Position Type: Full-time, First Shift Essential Duties of an LPN Supervisor of Clinical Services: + Coordinate and implement training and support to all new and existing staff on all office procedures relating to the department. + Prioritize daily assignments/tasks to ensure smooth workflow. Monitor and make changes as necessary in accordance with Practice Manager. + Communicate with staff about changes to provider schedules, patient appointments, and issues that affect office operation. + Monitor staff performance and provide education, training, tools, and support necessary to perform duties. + Utilize problem-solving skills to work through staff and office issues and assess when situations need escalation to the Practice Manager. + Monitor daily call wait times and address as necessary. + Prepare and conduct team meetings regularly. + Coordinate monthly department schedule, distribute to the staff, and manage the staff time and attendance function, including approving timecards and paid time off requests. + Work with the Practice Manager to address employee performance and corrective action issues. + Write and administer annual performance evaluations in conjunction with the Practice Manager. + Participate in the interview process of candidates in conjunction with the Practice Manager. + Conduct first-level triage and investigation of patient complaints and route to Practice Manager. + Deliver exemplary customer service to provide a positive patient experience across the organization. + Perform other duties assigned by management. Minimum Qualifications of an LPN Supervisor of Clinical Services: + Applicable State LPN license from an accredited facility. + 3 to 5 years’ experience in a medical office environment. + Primary Care experience preferred + Experience and knowledge of medical office, insurance, and medical terminology * The pay range listed is a good faith determination of potential base compensation that may be offered to a successful applicant at the time of posting. When determining pay, several factors will be considered including but not limited to location, specialty, service line, years of relevant experience, education, professional credentials, internal equity, and budget.