General Information Req # WD00076180 Career area: Services Country/Region: Hong Kong City: Hong Kong Date: Monday, January 6, 2025 Working time: Full-time Additional Locations:  * Hong Kong Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. 
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. Description and Requirements

We are seeking a dynamic and strategic Managed Services Leader to oversee our IT operations and services for our customers. This role will be pivotal in driving our managed services strategy, ensuring high-quality service delivery, and fostering client relationships. The ideal candidate will have a strong background in IT service management, operational excellence, and team leadership.

The Job:

Strategic Leadership - Develop and implement the managed services strategy aligned with company goals, ensuring service offerings meet client needs and industry standards Operational Excellence - Oversee the delivery of managed services, ensuring efficiency, quality, and compliance with SLAs and KPIs Team Management - Lead, mentor, and develop a high-performing team of IT professionals, fostering a culture of continuous improvement and collaboration Client Relationship Management - Build and maintain strong relationships with clients, understanding their business objectives and ensuring their satisfaction with our services Performance Monitoring - Analyze service performance metrics to identify areas for improvement and implement necessary changes to enhance service delivery Budget Management - Manage the budget for managed services, ensuring financial targets are met while delivering exceptional value to clients Innovation and Improvement - Stay abreast of industry trends and emerging technologies, identifying opportunities for innovation and service enhancement

The Person:

Bachelor's degree in information technology, Computer Science or related disciplinesMinium of 10 years of IT experience, with at least 3 years in leading IT infrastructure delivery team to deliver managed infrastructure services to enterprises or customers with at least 1,000+ usersKnowledge and certifications in IT service management such as ITIL are highly desirableStrong leadership competence with experience in leading large infrastructure delivery team to deliver both projects and 24x7 ongoing IT operations for large enterprises and organizationsPositive attitude, fast-learning, and energetic, with the ability to thrive in a challenging environmentStrong analytical and problem-solving skills, with the ability to lead local and overseas delivery team to work under pressure and manage critical systems changes and resolve incidentsExceptional interpersonal skills and the ability to build relationships with stakeholders
#LPS Additional Locations:  * Hong Kong * Hong Kong