Job Title - LSS Administrator LxP

Career Level - C

Introduction to role

At AstraZeneca, we turn ideas into life-changing medicines. Working here means being entrepreneurial, thinking big, and collaborating to make the impossible a reality. We focus on the potential of science to address the unmet needs of patients around the world. We commit to areas where we believe we can truly change the course of medicine and bring groundbreaking ideas to life.

Global Commercial Operations supports AstraZeneca’s global brand teams and marketing companies in delivering quality commercial content to external stakeholders, including doctors, healthcare professionals, and patients. We promote, produce, and publish best-in-class commercial content for marketers and our global sales force while embedding a digital compliance capability across the organization.

To deliver our Global Commercial Operations vision, we are looking for an experienced LMS Administrator LxP. This role involves managing the LMS and LCMS, supporting end users by working with individuals and administrators in the field to register, support e-learning, and handle training support requests. You will also work with various levels of operations by providing training and compliance reports, gathering information from users, and compiling and generating reports as needed. Your proven communication and writing skills, along with your operations knowledge and expertise, will be essential in managing online training.

Accountabilities

System Maintenance and Operations Support

Work with LMS provider to stay updated on system specifications and updates

Communicate updates and changes to the field as needed

Provide end-user support (application support, e-learning, training support requests, and other areas as requested)

Learning Administration Support

Manage courses, create courses, classes, curricula, certifications, and enroll users using the registration desk, individually or through batch processes (Prescriptive Rule), and create audience types

Upload various course contents such as SCORM, AICC, documents, and videos into LMS, attach them to learning events, and validate them on different platforms such as Windows, Mac, and Android (mobile devices)

Manage job roles by creating roles and assigning them to end users based on business requirements

Manage workspaces by creating new workspaces, workspace pages using HTML, linking courses into the workspace, and enabling access for end users

Manage Pathway, Plan, Skills, Insights, and Groups in the Degreed platform

Support different LMS platforms like Cornerstone Saba, Degreed, Xyleme, and SuccessFactors

Communicate with various clients to define requirements for a variety of training reports

Recommend training solutions through personal experience and client feedback to improve current offerings

Backup and troubleshoot material hosted on the LMS

Prepare, deliver, and manage reports addressing existing and future issues related to LMS data

Prepare, deliver, and manage reports as requested from various business departments

Documentation Support

Develop and maintain training and job aids for users (learners, instructors, and business unit administrators) of the system

Contribute to creating and maintaining business project process and governance documents

Create quality-related documents

Quality Assurance

Adhere to quality processes such as peer audits and manual testing of assets pre- and post-go-live

Contribute to creating new quality processes and documents

Essential Skills/Experience

Bachelor’s degree with a minimum of 3 years of related experience working within an LMS environment (Preferred: Cornerstone SABA or Degreed or Xyleme)

Experience in content curation and troubleshooting eLearning content issues

Experience with all aspects of learning solution development preferred

Experience in communicating with a variety of customer groups at different levels

Ability to communicate how the training program and reporting support business needs

Build productive working relationships with the business unit you support

Communicate effectively with strong business writing skills

Proficiency or ability to gain proficiency in eLearning software

Proficiency in training curriculum development preferred

Effective organization and time management skills

Outstanding customer service skills

Excellent time management skills with the ability to organize and prioritize effectively

Strong understanding of the pharmaceutical/healthcare industry, market dynamics, and major AZ business drivers

Strong oral and written communication skills

Ability to work independently

Desirable Skills/Experience

Working knowledge of Microsoft Office programs; Excel and PowerPoint experience required

Working knowledge of Articulate and Captivate authoring tools

Knowledge of HTML and JavaScript

Knowledge of adult learning principles and instructional design process

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace, and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

AstraZeneca offers an environment where you can grow both professionally and personally. Join an agile team focused on developing homegrown talent. Whether you're deepening your niche expertise or exploring new areas, you'll receive support from your manager or mentor on your journey.

Ready to make an impact? Apply now!

Date Posted

07-Feb-2025

Closing Date

30-Mar-2025

AstraZeneca embraces diversity and equality of opportunity.  We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.  We believe that the more inclusive we are, the better our work will be.  We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.  We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.