Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.
OverviewThe Luau Greeter is responsible for creating a memorable first impression to our luau guests. This position facilitates a great experience by promptly greeting and seating guests, while providing an orientation to the luau grounds and the evening’s events.
Responsibilities
These duties include but are not limited to the following:
Greet and check-in guests while making a memorable first impression. Ensure positive guest services in all areas. Respond to complaints, taking all appropriate actions to turn dissatisfied guest into return guests.Prepare tickets and reserve signs for check-in.Recognize and organize agent receipts.Assist special needs guestsAssist parties of 10 or more. Inform guests of grounds, facilities and amenities.Escort Guests to their seats.Must work closely with the F&B Luau Manager, and all Luau staff.Must attend and participate in all scheduled rehearsals and trainings for the show as required.Must attend all pre-shift and post shift meetings.Must perform all assigned pre-shift and post shift duties.Responsible to report any problems or issues to the Luau Manager that requires his/her attention as they arise.Ensure a safe working and guest environment to reduce the risk of injury and accidents. Must ensure compliance with all local and liquor laws and health and sanitation regulations.Must be in compliance with the Hotel rules and regulations.Must attend and participate in all department and company required meetings/training.Ensure good employee morale and a productive work environment.Must provide excellent guest experience for overall guest satisfaction.Must perform other duties as directed by supervisor/management. Qualifications At least 2-years’ experience in playing the instrument you are hired to play.At least 2-years' experience in a Luau show production or equivalent. Previous guest service experience required. Demonstrated knowledge of Hawaiian/Polynesian culture, songs and dances. Highgate Hotels, L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Highgate Hotels to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver’s license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.
The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law – Notice of Applicant Rights Under the Law.