The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

Are you passionate about creating extraordinary experiences and delivering exceptional service?  If you have a talent for anticipating needs, a flair for hospitality, and a desire to make every guest's visit special, we invite you to apply and become a part of our exceptional team at Bellagio.  Become a key player in crafting unforgettable moments for our guests!

THE JOB: 

As a Luxury Concierge at Bellagio, you will be pivotal in shaping an exceptional guest experience with your warm and attentive service. By tuning into each guest's unique needs and preferences, you will craft unforgettable moments and create WOW memories that they will carry with them far beyond their stay with us.

THE STARTING PAY RATE:  $19.00 Per Hour plus Commission

THE DAY-TO-DAY:

Efficiently process all guest requests – whether received via phone, in person, text, email, or fax – while actively promoting and upselling MGM Resorts’ venues and services. This includes amenities, rooms, restaurants, shows, cabanas, retail outlets, M Life, casino events, property promotions, and moreAddress and resolve guest conflicts promptly, anticipating and mitigating potential challenges to ensure a seamless experienceServe as a brand ambassador by building strong relationships and representing the property professionally with both vendors and guestsHandle multiple tasks across up to 26 operating systems simultaneously to meet guest needsContinuously update your knowledge of citywide offerings and establish a robust professional network within the hospitality industryStay informed about policies and procedures across various departments to facilitate accurate and efficient bookingsPerform guest check-ins and check-outs as needed

WHAT YOU’LL NEED:

One (1) year of relevant guest service experienceMust be 21 years of age or olderHigh school diploma, GED or educational equivalentMust be able to work various shifts, including weekends and all holidays

THE IDEAL CANDIDATE:

One (1) year of relevant guest services experience in a similar luxury resort settingHas a passion for Service, is resourceful in finding solutions, and can efficiently multi-taskAAA / Mobile / Forbes guest service standards experience in a hotel/resort settingParticipation in industry associations including the Southern Nevada Hotel Concierge Association and Les Clefs d’Or USAExceptional customer service and interpersonal skills to communicate effectively with all stakeholdersAble to effectively communicate in English and Spanish, in both written and verbal forms

THE PERKS & BENEFITS:

Free meals in our Bellagio employee dining roomFree parking on and off-shift at all MGM Resorts propertiesHealth & Income Protection benefits (for eligible employees)Professional and personal development opportunities through employee programs and network groupsWellness incentive programs to help you stay healthy physically and mentallyAccess to company hotel, food and beverage, retail, and entertainment discounts

Are you ready to JOIN THE SHOW? Apply today!

FULL JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=15026

Are you ready to JOIN THE SHOW? Apply today!