M&E Manager Job ID 188119 Posted 23-Oct-2024 Service line GWS Segment Role type Full-time Areas of Interest Engineering/Maintenance Location(s) Cambridge - England - United Kingdom of Great Britain and Northern Ireland **Job Title:** M&E Manager **Role Purpose** M&E Manager responsible for management of all Mechanical, Electrical, and Plumbing related reactive and chargeable works within a healthcare environment. The M&E Manager will be expected to Manage him or herself with all aspects of operational, compliance and budgetary process within the Trusts Contract. In general, his/her responsibilities will be to carry out efficient running of the Engineering Team, Reactive and Planned Maintenance and associated functions. This is a key appointment within the Business Unit and will require the individual to be a Strong Leader and have clear understanding of all financial and operational procedures relevant to the M&E Manager role. His/Her responsibilities within the operation; must have the ability to communicate to the users on all aspects of problems/complaints associated with the operational management function, ensuring compliance with CBRE processes and procedures at all times; this will include compliance with the Helpdesk Procedure, Financial Procedure and H&S Procedures. **Key Responsibilities** + Line Management responsibility for the Engineering Team and/or Operational Support Team to include Statutory Compliance and Planned & Reactive Maintenance + Responsible for overseeing and managing all aspects of HR and recruitment pertaining to the Engineering and/or Operational Support Team Employees and Vacancies + Ensuring that SLAs and KPIs are achieved for operational delivery for both Reactive and Planned Maintenance activities + Management of the supply chain - including sub-contractors and suppliers + Attending Weekly and Monthly CBRE and Client meetings + To provide technical and operational support and advice to the engineering & operational team + To manage and submit monthly report and compliance information to the Account Manager/Director + To support the Account Manager/Director + Manage WIP - Including scheduling works, access arrangements, completion of works, answering financial queries and updating the overall WIP report with the support of the Lead Contract Support + Creating and implementing a training plan for the operational teams; ensuring we have sufficient skillset, Competent Persons and Approved Persons for all HTM and SFG disciplines + To conduct audits of reactive and planned maintenance activities ensuring that tasks are completed to SFG and HTM standard + Resolving escalations from the Helpdesk and the client within reasonable time; ensuring solutions are implemented quickly and effectively + Ensuring planned maintenance services are scheduled and completed on time + Ensuring that compliance documents; contract and HTM logbooks are fully up to date and audit ready + Ensuring that all external portals for contract information are regularly updated according to work completion + Managing client/end user escalations and queries + Encouraging the reporting of hazards on site via the engineering team and sub-contractor supply chain + Ensuring that PPE, Uniform, Tools and Hazards are logged, monitored and managed + To provide support outside of normal working hours in the case of call out/escalation from the shift team, client and/or NHS Trust staff + To co-ordinate and manage the maintenance and uptime of MTHW and Steam Boilers for site; ensuring any changes in services are communicated to all stakeholders with immediate effect + Resolving technical issues on site by providing assistance and support to the engineering team or arranging for specialist sub-contractor attendance + Recruitment of staff for vacancies in line with operational budgets and company recruitment policies + Financial responsibility for WIP; resolving queries with call outs made to sub-contractors, consumable spend, comprehensive spend, identifying chargeable works + Generation of extra works through site walk arounds and communication with engineers, helpdesk and sub-contractors + Ensuring eLearning is completed and fully up to date for yourself and your team + Identifying succession within the existing team; ensuring that development and mentoring are implemented + Reviewing, maintaining and scheduling role and business specific training for yourself and your direct reports + Assisting the Lead Contract Support with unapproved and unposted PO Reports weekly and resolve in a timely manner + Aid Account Manager/Director in Forecast Document updates monthly + Answer calls and emails in a professional and timely manner + Manage holiday, sickness, maintaining the correct and required staff level within the building + Maintain people records such as new starters, leavers and any changes in staff + Attend and participate in any relevant training courses + Management of Concept System and reporting + Collate team timesheets and expenses weekly + Attend and actively participate in weekly Webquote meeting with Account Manager/Director and Customer + Webquote management / raise Extra Works jobs in a timely manner + Completion of Extra Works Margin Rec Report monthly for the Finance and Contract Support Lead + System Housekeeping (including but not limited to Webquote, Dynamics, Concept, 4Sight) + Ensure the delivery of high Customer Service Standards + Working within the CBRE team on the account to ensure the collaborative development of the business, effective team working, and support to colleagues + Ensure appropriate control systems to ensure policy and contractual commitments (KPIs) are met. + Ensuring customer focus within all areas of operational activities and that effective relationship are maintained with key client contacts + Promoting and maintaining the core values and behaviours of CBRE + Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training and assessment + Ensuring business policies and processes are effectively communicated, and implemented within the Team. + Reporting to a CBRE Account Manager/Director + Accountability to the CBRE functional heads, as appropriate + Ensuring staff compliance with policy and procedures + To conduct regular reviews of procedures making recommendations for improvement with appropriate working practices + Communicate effectively and build/maintain relationships at all levels with internal and external customers + Liaise and keep informed the senior management on all aspects of contract problems and regularly update on all financial issues. Inclusive of; Consumable Spend nearing budgets, Issues with margins, Aged WIP that won’t be Billed etc + Ensure QHSE documentation is maintained and readily available using CBRE systems e.g. Hazard Reports, training & competency records, PPE, toolbox talks + Ensure use of Preferred Suppliers is maximised and best practice “better buying” is in place + Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations + Maintain CBRE notice boards on site. **Person Specification/Requirements** + Strong understanding and experience of a technical disciplne in Electrical, Mechanical, Plumbing. or Heating and Ventilation systems + Demonstrable experience within a similar management position + Healthcare and HTM experience advantageous + Previous experience of Concept CAFM System desirable + Advanced Computer literacy with Microsoft Excel and Microsoft Office or equivalent + ILM 2 Certificate or Similar + Minimum requirement for C&G Level 3 Mechanical/Electrical discipline qualification + BOAS Cat 2 Qualification advantageous + HTM relevant AP Qualifications desirable + Ability to lead from the front in times of critical events on site + Strong organisational and communication skills with the ability to priorities workloads + Ability to work under pressure whilst remaining calm clear thinking and be able to deliver the required services to the client within given time constraint + Diligent and pro-active + Ability to prioritise and act on own initiative + Excellent organisational skills and exceptional attention to detail + A flexible approach to work with a willingness to travel would be essential CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)