• Design, implement, and manage solutions within the Azure cloud environment including AVD’s, Identity, and Storage resources.

• Administer and support the Microsoft 365 suite, including but not limited to Exchange Online, SharePoint Online, Teams, Intune, and OneDrive for Business.

• Work closely with IT security teams to implement and maintain security best practices across Azure and Microsoft 365 platforms, ensuring compliance with security standards and policies.

• This role will function as an operational resource to monitor, repair, and remediate issues not resolved by frontline troubleshooting.

• Responsibilities will also include collaboration with frontline support teams for training and education to assist with customer issue resolution.

• Stay abreast of the latest Azure services and technologies and incorporate these into solutions.

• Practical understanding of network infrastructure including firewalls, routers, and application gateways.

• Lead the operation, configuration, and monitoring of cloud infrastructure and resources.

• Configure and manage monitoring, alerting, and reporting of key performance indicators.

• Perform scheduled maintenance and updates.