Why SoftwareOne? Hear firsthand from SoftwareOne APAC leaders as they unveil our exciting business and growth plan, spill the beans on our hiring initiatives, and reveal why joining SoftwareOne is an innovator. Join us now and be part of our incredible journey. Please note that SoftwareOne does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement (per our global standard) with the agency/recruiter, SoftwareOne will not consider or agree to payment of any referral compensation or recruiter fee. The role As a M365 Customer Success Manager (Modern Work and Security) - Japanese Speaking, you will: Drive and accelerate the adoption of our services by advising customers on optimized practices for using SoftwareOne and/or partner solutions. Align with Sales and Solution Sales teams to identify and act on up- or cross-selling opportunities. Conduct onboarding sessions for customers, providing insights into SoftwareOne's service scope, support process, handling blocking issues, and tools. Conduct regular business reviews with customers, offering insights on service usage and performance, and finding opportunities for optimization. Drive Monthly Active Usage for all EA/CSP customers and deliver workshops to improve customer engagement. What we need to see from you To be successful in this role, you'll need: Existing full-time work rights either in the Philippines, Japan, mainland China, Vietnam, Thailand, or Indonesia. IF based in the Philippines, ability to commute to our office in Makati City (4 days in the office, 1 day working from home). Full professional proficiency in Japanese; and working proficiency in English (reading/writing must) A minimum of 1 year of relevant experience. Strong communication and interpersonal skills to conduct onboarding sessions and regular business reviews. Effective customer relationship management skills to drive Monthly Active Usage and deliver workshops. Analyzing data and generating reports to gain insights on service usage and performance, and find opportunities for optimization. Job Function Sales Accommodations SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com. Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR. At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.