**Career Area:** Sales **Job Description:** **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Caterpillar’s Building Construction Products (BCP) division is hiring a **Machine Sales & Service Representative** for small and compact equipment. This unique combo role is part of our sales organization and requires technical machine skills in addition to sales skills. This territory-based role travels frequently (50%) in territory, managing dealer relationships to market and service BCP equipment. **Role Summary:** Deliver the business plan, assure customer value by consulting with Dealers to market and service Caterpillar products, and assist in the development of Dealer sales capabilities. **What You’ll Do** + Act as Sales liaison among Dealers, customers, and other Caterpillar personnel. + Be accountable for achieving targets for machine market share, sales to end users, participation rate, attachment sales, and new customer growth. + Drive and support Dealer Product Problem Management process; including in proactively identifying and resolving complex technical product issues, failure analysis, identifying interim technical solutions, communicating with engineering, and goodwill decisions to maximize customer experience. + Assist Dealers in executing growth plans that include a strategy for sales coverage, merchandising program usage, marketing plans, and a product pricing plan. + Designing and assisting dealers on the forecast, sales strategy planning, and sales techniques; supporting the rollout of new products. + Performing regular sales performance reviews with dealers and ensuring implementation of corrective actions where needed. **What You Have (Core Skills)** + **Effective Communications:** Highly responsive and available via phone, email and in-person to provide support to business partners + **Customer Focus & Service Excellence:** Ability to meet or exceed customer needs and expectations and provide excellent service + **Relationship Management:** Establishes and maintains healthy working relationships with clients, vendors, and peers; Works with clients to address critical issues and resolve problems + **Technical Excellence:** Experience working on construction equipment or heavy machinery and experience troubleshooting product issues + **Problem solving:** Orchestrates the resolution of high-impact machine problems **Top Candidates Will Also Have:** + Industry knowledge of Caterpillar equipment or other industry-related products + Ability to influence dealers, customers, and internal Cat employees through value selling and constructive negotiation techniques + Prior sales, service or engineering experience + Demonstrated ability to work independently and stay organized **Location & Travel** + This role will ideally work from Jacksonville, FL and travel within FL to serve the assigned dealer territory + Domestic relocation assistance is available to Jacksonville, FL + This role travels extensively (50%) and will be provided with a company vehicle and mobile stipend **Summary Pay Range:** $95,640.00 - $143,520.00 Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. **Benefits:** Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits. + Medical, dental, and vision benefits* + Paid time off plan (Vacation, Holidays, Volunteer, etc.)* + 401(k) savings plans* + Health Savings Account (HSA)* + Flexible Spending Accounts (FSAs)* + Health Lifestyle Programs* + Employee Assistance Program* + Voluntary Benefits and Employee Discounts* + Career Development* + Incentive bonus* + Disability benefits + Life Insurance + Parental leave + Adoption benefits + Tuition Reimbursement * These benefits also apply to part-time employees Relocation is available for this position. Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers. **Posting Dates:** February 26, 2025 - March 11, 2025 Any offer of employment is conditioned upon the successful completion of a drug screen. EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply. Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .