SummaryPosted: Jan 29, 2025Role Number:200577064Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Dynamic, smart people and inspiring, innovative technologies are the norm here. The people who work here have reinvented entire industries with all Apple Hardware products. The same real passion for innovation that goes into our products also applies to our practices strengthening our commitment to leave the world better than we found it. Join us to help deliver the next groundbreaking Apple product.DescriptionDescriptionAs a Mac systems administrator you will share responsibility for macOS installation, debugging, and automation at significant scale. You will assist technical users in debugging operational Mac & macOS issues utilizing resources such as established documentation, senior staff and corporate technical support organizations, and your own knowledge & guile. You will collaborate with an experienced team of operations and development professionals which will facilitate growth in your role. Your contributions will positively impact rapid targeted debug and triage of Apple products.Minimum QualificationsMinimum QualificationsBachelor's in Computer Science or Computer Engineering + 3 years work experienceOr 8+ years of relevant work experience.Key QualificationsKey QualificationsPreferred QualificationsPreferred QualificationsExperience with Mac hardware and macOSExperience with macOS installation, troubleshooting, recoveryTroubleshooting Mac and basic networking issuesExperience working in a customer service organizationExperience with scripting languages such as Bash, Python, AppleScriptKnowledge of TCP/IP Networking (IPs, subnets, DNS)Experience with Ansible and/or PuppetKnowledge of macOS MDM provisioning such as JamfNetwork Administration / CCNAExperience with network storage technologies (NAS, NFS Filers, S3)Experience with UNIX administrationExperience with Gitlab.Education & ExperienceEducation & ExperienceAdditional RequirementsAdditional RequirementsMore

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