Job Description:

THE OPPORTUNITY/ RESPONSIBILITIES

Support

Provides first-line Magazines+ and Teacher Resources technical support, providing full all-around hardware, software, and application support to approximately 200 users. Diagnoses problems—listening to users’ descriptions and then making own investigation—and solves them quickly, reliably and consistently.

Documentation

Helps to create end-user documentation so that, at in some cases, staff can carry out installations, fixes, corrections, and adjustments themselves.

Equipment Purchases

Reports on and helps to assess individual computer hardware age, performance, and appropriateness of assignment.

Corporate STS

Works and coordinates with corporate STS deskside support staff, exchanging information, experiences and assistance.

Stock

Helps tracks a stock of cables, connectors, adapters, keyboards and mice. Keeps current on which systems utilize which ports, connectors, cables and peripherals. Assists staff members with technology orders and requests.

WHO WE ARE

Scholastic Corporation (NASDAQ: SCHL) is the world's largest publisher and distributor of children's books, a leading provider of core literacy curriculum and professional services, and a producer of educational and entertaining children's media. The Company creates quality books and ebooks, print and technology-based learning programs for pre-K to grade 12, classroom magazines and other products and services that support children's learning both in school and at home. With operations in 14 international offices and exports to 165 countries, Scholastic makes quality, affordable books available to all children around the world through school-based book clubs and book fairs, classroom collections, school and public libraries, retail and online.  True to its mission of 100+ years to encourage the personal and intellectual growth of all children beginning with literacy, the Company has earned a reputation as a trusted partner to educators and families. Learn more at www.scholastic.com.

Some benefits that we offer:

Full suite of health and wellness benefits (including a $0 deductible Medical Plan)

Retirement Savings Plan 401(k) with options for both Roth and Traditional Contributions

Tuition-Free programs for undergraduate and graduate degrees

Generous Parental Leave Program

Employee Stock Purchase Plan (ESPP) with opportunity for discounted stock at a 15% discount

Thank you for your consideration in choosing Scholastic.

#LI-MV1

Qualifications

HOW YOU CAN FIT (Qualifications)

Knowledge, Skills, and Abilities:

Must understand computer networks and technologies.

Must know Apple product line, current and recent, including hardware and operating systems, their recent update histories, typical problems and recovery techniques.

Must know application software used in publishing environment, including bit not limited to Adobe Creative Cloud applications, Microsoft Office applications, Internet-based storage and transfer techniques and services. Must recognize typical problems and know recovery techniques.

Must be able to communicate and work with a range of individual personalities and management levels in creative/publishing environment.

Time Type:

Full time

Job Type:

Regular

Job Family Group:

Information Technology

Location Region/State:

New York

Compensation Range:

Annual Salary: 56,000.00 - 65,000.00

EEO Statement:

Scholastic is an Equal Opportunity Employer. Our policy is clear: there shall be no discrimination on the basis of race, religion, color, sex, pregnancy, national origin, marital status, sexual orientation, gender identity or expression, age, non-disqualifying physical or mental disability, or status as a disabled veteran or Vietnam veteran. Those factors shall not influence the determination of qualifications for a job or other opportunity within the company. Further, all personnel actions (such as compensation, tuition aid, benefits, transfers, promotions, and dismissals, company-sponsored training, social and recreational programs) shall be administered without discrimination.

EEO is the Law Poster

EEO Scholastic Policy Statement

Pay Transparency Provision