A Magic Agent directly addresses the needs of Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.

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\nWhat will I be doing?

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As Magic Agent, you will directly address the needs of Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Magic Agent is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

\n\n\n\t\n\tServe as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements\n\t\n\t\n\tSeek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner\n\t\n\t\n\tManage, record and resolve promptly Guest or customer complaints\n\t\n\t\n\tEnsure a very high level of customer service\n\t\n\t\n\tDemonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate\n\t\n\t\n\tShow creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest\n\t\n\t\n\tMaintain good communication and work relationships in all hotel areas\n\t\n\t\n\tMaintain staffing levels to meet business demands\n\t\n\t\n\tComply with hotel security, fire regulations and all health and safety legislation\n\t\n\t\n\tAct in accordance with policies and procedures when working with front of house equipment and property management systems\n\t\n\t\n\tAssist with other departments, as necessary\n\t\n\n\n

What are we looking for?

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Magic Agent serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

\n\n\n\t\n\tAn ability to listen and respond to demanding Guest needs\n\t\n\t\n\tExcellent leadership, interpersonal and communication skills\n\t\n\t\n\tAccountable and resilient\n\t\n\t\n\tCommitment to delivering a high levels of customer service\n\t\n\t\n\tAbility to work under pressure\n\t\n\t\n\tFlexibility to respond to a variety of different work situations\n\t\n\n\n

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

\n\n\n\t\n\tPrevious experience in a customer service function or in a similar role\n\t\n\t\n\tA passion for delivering an exceptional level of Guest service\n\t\n\n\n

\nWhat will it be like to work for Hilton?

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Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!