Emerson’s 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Mailbox Administrator, you will undergo a 3-week classroom training and shadowing session to be conducted by our Systems and Training team and leaders. The training curriculum covers work instructions on LLLP mailbox, CRM and Oracle basic navigation, and Measurement Solutions overview (Shakopee, Costa Rica, Boulder, and Manila). After completing the program, you will join a group of hardworking, dynamic, and customer-focused digital support engineers and business administrators.
If this sounds like a perfect fit for you, apply now and join our team in Mandaluyong City, Philippines!
In This Role, Your Responsibilities Will Be:
Log inquiries and record new customers. Save, upload, and archive communication records (OCM/WCC, CRM, Shared Folders, SharePoint). Generate transaction records (CRM Logging, SSRS Reports, etc.). Monitor incoming emails in the LLLP mailbox. Acknowledge receipt of customer emails, POs, and RFQs. Verify new customer accounts and work with the Customer Vendor Data Hub team for the creation of accounts in the business systems. Allocate requests, tasks, and emails to the appropriate individual/support group (Workload and Escalation Management).Who You Are:
You have a strong drive for results and exhibit passion and enthusiasm to get things done. You can efficiently carry out tasks independently and generate accurate, high-quality results. You are proactive and highly innovative in approaching problem-solving. You can proficiently communicate ideas and influence both internal and external customers. You're interpersonally savvy and able to collaborate and efficiently work with people at any level.
For This Role, You Will Need:
Bachelor's degree in any 4-year course. Fresh graduates are welcome to apply. Proficiency in English communication skills. Basic knowledge of Microsoft Office applications. Applicable business processes and systems tools (e.g., Oracle Business Systems, FileNet, eDocs, SharePoint, Buttons, etc.).Our Offer to You:
By joining Emerson, you will be given the opportunity to make a difference through the work you do. We attract, develop, and retain outstanding people in an inclusive environment where all employees can reach their greatest potential.
At Emerson, we are committed to creating a global workplace that supports diversity and embraces inclusion. We are dedicated to fostering a culture where every employee is valued and respected for their unique experiences and perspectives.
Join us and be part of a proud and thriving organization that values its people. Enjoy our market-competitive pay and benefits package, including food and transportation allowances, comprehensive insurance coverage, retirement benefits, and more. We invest in your growth with career development programs and reward your achievements through merit-based increases. We provide exceptional healthcare coverage for you and your loved ones, as well as paid leaves and tuition reimbursement for approved programs. Our well-being programs, exciting business travel opportunities, safe working environment, and commitment to social responsibility ensure you thrive personally and professionally. Be part of a team that not only values your contributions but also cares about your growth, well-being, and success. Let's take the leap and experience a fulfilling career with us. Let's Go!
#LI-Hybrid