Join Bell Partners and be a difference maker. At Bell Partners, our mission is to be the apartment company of choice by creating value and honoring commitments to our residents, partners, and associates. We proudly serve our community of 85,000+ homes across 13 states and the District of Columbia. As stewards entrusted to contribute with care and appreciation, our 2,000 associates succeed in a dynamic space where everyone impacts. We take pride in producing outstanding results and fostering a work environment that allows everyone to contribute to their fullest potential. We rise above industry standards when every associate embraces their unique role and seizes the opportunity to make an impact. This position will plan, organize and manage multiple responsibilities effectively with speed and accuracy. Greet all residents, vendors, and contractors in a warm professional manner, always maintain a warm and friendly demeanor, maintain high standards of personal appearance and grooming, and maintain professional relationship with guests. This person is directly responsible for resident communication regarding maintenance related issues and liaison between the Maintenance Department and the office staff. This position will plan, organize and manage multiple responsibilities effectively with speed and accuracy. Greet all residents, vendors, and contractors in a warm professional manner, always maintain a warm and friendly demeanor, maintain high standards of personal appearance and grooming, and maintain professional relationship with guests. This person is directly responsible for resident communication regarding maintenance related issues and liaison between the Maintenance Department and the office staff. Essential Functions and Responsibilities: + Provide excellent service to all residents, prospects, vendors, and contractors + Respond to residential complaints and concerns in a timely and professional manner + Maintain a professional, friendly atmosphere in the office + Assist with maintenance related questions residents may have or refer to the appropriate staff member or department Assist Service Manager(s) in scheduling vendors and/or contractors for service repairs with proper follow up and documentation + Help direct residents to the proper resources + Answering and responding to calls from resident’s, and/or other departments to keep work flow and communication active + Dispatch service requests out to technicians per severity and priority from resident portal or other departments + Share ideas for improving resident satisfaction and organization of workflow with the Service Manager(s) + Follow Fair Housing Standards in all matters when working with residents, vendors, and contractors + Follow up with residents regarding work orders, scheduling, and satisfactory of completed service tickets + Provide excellent customer service to residents, ensuring their needs are met Regular attendance and punctuality Additional Functions and Responsibilities: + Additional duties as assigned. This position is continually evolving based on needs of the community and additional duties will be required Knowledge, Skills and Abilities: + Must demonstrate support of Bell Core Values + Must demonstrate ability to provide exceptional customer service + Must demonstrate ability to successfully work on a team + Must be able to clearly communicate both orally and in writing + Must be able to understand directives both orally and in writing + Must have superior interpersonal skills; ability to get along with diverse personalities; tactful; mature, flexible + Must present a professional image + Must be resourceful and well organized + Ability to stand for an eight-hour shift + Ability to work overtime and weekends when necessary Education and Background: + High school diploma + Strong customer service experience required + 1+ years property management industry experience preferred About Bell Partners Our purpose at Bell Partners is to create communities our residents are proud to call home. We currently own or manage over 85,000 homes in North America and continue to grow. Our people are the most important part of our company. We believe in building a culture that encourages our associates to invest in and serve one another, while pushing each other to take risks, allowing us to grow together and make a difference. Join Bell to be a difference maker. Apply today! Bell Partners reserves the right to amend this job description at any time. We are an Equal Opportunity Employer, and as such, we recognize our responsibility to embrace and promote Diversity, Equity, and Inclusion (DEI) throughout all aspects and levels of our organization including talent recruiting and retention, training, workplace culture, and community engagement.