With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

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The Maintenance Scheduler will schedule and dispatch Maintenance Technicians to various sites across the DMV.

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Daily responsibilities:

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\n\nAnswer and respond to calls and emails.\nSchedule, dispatch, process & track the completion of property association work orders.\nCommunicate vital maintenance information as it relates to property association managers and other customers.\nEnter, update, and assign Work Order Tickets.\nCreate and update contracts and proposals.\nInterpret maintenance technician notes and enter into the system.\nUtilize technology provided including software, mobile devices, email and other resources.\nServe as in-office assistance for the maintenance field technicians.\nAdminister the collection and compilation of work order information for billing.\nSchedule special construction & maintenance projects.\nAnswer questions about maintenance items related to customer service calls, reviewing work papers, scheduling work orders and general support of a field service team.\nProficient in helping create cost proposals for maintenance and construction projects.\n\n Requirements\n1+ year of experience in clerical, customer service, dispatch, and scheduling.\nKnowledgeable in residential maintenance and or construction for single/multifamily dwellings.\nExcellent communication skills (written and spoken).\nAbility to multi task, follow direction, and prioritize tasks.\nCustomer focused, service driven, proactive, and takes initiative.\nHigh degree of flexibility, tolerance for change, and problem solving abilities.\nOrganized, attention to details,working knowledge of Microsoft Word, Excel and Outlook.\n\n

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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.