ABOUT US 

BGIS is a leading provider of customized facility management and real estate services. With a combined team of over 10,000 professionals worldwide, we relentlessly focus on enabling innovation through the services we deliver. We actively seek new opportunities that drive innovation for our clients’ businesses. Globally, we manager over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia, and Asia. For further information, visit www.bgis.com. 

 

OUR CULTURE 

At BGIS, our culture is built on three foundational pillars: 

Culture of Care: We deeply care for each other, our clients, partners, and the communities we serve.  High Performing Teams: We go Above and Beyond to deliver exceptional services. INTEGRITY, OWNERSHIP, RESPONSIVENESS, INITIATION, VISIBILITY, DRIVE, and INTEGRATION are core to high performance.  Unwavering Commitment to Sustainability: We conduct every action with a focus on preserving our earth.  

 

SUMMARY 

 The Critical Environments Lead is responsible for the delivery of preventative and corrective maintenance, routine and on-demand services for assigned mission critical facilities. Given the risk associated with mission critical facilities, adherence to established processes and risk management practices is important in order to ensure the reliability of operations and achievement of facility uptime objectives. Critical Environment Lead also performs and delivers preventative and corrective maintenance as well as routine and on-demand services.

 

Opportunities for Development:    

At BGIS we are committed to the development of our people – offering them opportunities to learn and grow into various roles.  Success in the role offers Team Members the opportunity to explore various roles – some include:  

On Account & expanded Operational roles  Facility Management Office roles to support accounts  Project Management roles support projects 

 

KEY DUTIES & RESPONSIBILITIES  

Critical Operations

Shares in the sense of urgency surrounding mission critical operations and that activities are performed in accordance to established processes as well as internal and external requirements including but not limited to environmental, health and safety, fire protection, risk management. Ensures proper application and execution of mission critical-specific processes and risk management practices to achieve or exceed facility uptime objectives and mitigate risks.

Maintenance

Performs regular facility, equipment and building systems monitoring and inspection, preventative and corrective maintenance to ensure facility uptime objectives are met, uninterrupted client operation and asset integrity of assigned facilities are maintained. Provides observations about facility, equipment and building systems’ conditions and deficiencies and provides recommendations for enhancement and repair. Performs preventative and corrective maintenance on electrical building distribution systems including but not limited to single and redundant electrical distribution systems, generator systems, tie switches, transfer switches, paralleling systems, static switches, UPS and/or battery systems, distribution equipment, relay protection, breakers, panel boards, branch circuit wiring and devices. Performs preventative and corrective maintenance on mechanical building distribution systems including but not limited to single and redundant cooling distribution systems, steam and heating systems, complex valves, redundant distribution systems, central and package cooling plants, chilled water storage, boiler plants, cooling towers, dry coolers, water treatment, point of delivery cooling components, and complex central building control systems. Assists in enhancing tenant and customer satisfaction and maintaining positive relations through manner in which work is performed and services delivered.

Training and Administrative Support

Guides, coaches and trains junior Team Members. Participates in and supports training, safety meetings and initiatives, operational meetings, toolbox talks, etc. Maintains all assigned tools and arranges for repair and replacement where required. Submits all expenditures on a timely basis.

Work Orders and Documentation

Maintains work order records within service management maintenance database. Initiates documents to obtain formal approval of work required.

Program and Project Support

Assists in the implementation of preventative maintenance program. Ensures that deficiencies are identified, recorded and escalated, and that related documentations are maintained. Coordinates and participates in facility-related projects. Other duties as assigned.

Work Requirements:

Must be able to work shifts, be on-call and be available to respond to emergencies. Must be willing to wear personal protective equipment. Must be able and willing to drive to and perform work at multiple sites.

KNOWLEDGE & SKILLS 

More than 5 years of facility operations and maintenance work experience, with at least 4 years of critical facility operations and maintenance work experience in environments such as internet data centers, raised floor, server farm, etc. High school diploma plus trades training, certification or licenses. Ability to lead a team of individuals. Advanced level of awareness and understanding of the risk associated with mission critical facilities. Advanced ability to adhere to mission critical facility-related processes and risk management practices, with experience in executing mission critical facility-specific processes and practices. Highly advanced ability to maintain and repair building mechanical and electrical equipment and systems. Highly advanced building mechanical and electrical equipment and system troubleshooting and resolution skills. Current knowledge of fire, life, safety and building codes and standards and ability to research and apply related codes and standards. Possesses a high level of environmental, health and safety mindset. Ability to perform work in a safe manner. Strong client-service orientation along with a high sense of urgency. Effective communication skills for the purpose of data relay, exchange, feedback, and clarification.

Licenses and/or Professional Accreditation

Trade certification/licensing in one or more of the following - required:

Journeyman level Refrigeration license. Journeyman level Electrical license. Stationary Engineer Class 1 or Class 2.

Trade certification in one or more of the following – preferred:

Systems Maintenance Technician Certification. Certified Data Center Specialist. Certified Data Center Professional. Certified Data Center Expert.

In addition:

Must meet enhanced security clearance requirements. Must have a valid drivers’ license.

BGIS is an equal opportunity employer, and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.