Who We Are
 
BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia.
 
Further information is available at www.bgis.com

SUMMARY
The Maintenance Team Lead is responsible for overseeing a team of Technicians in the delivery of preventative and corrective maintenance, routine and on-demand services for assigned facilities.  The Maintenance Team Lead is responsible for overseeing the execution of activities performed by Technicians to ensure that work is performed in accordance to established processes and practices and is in compliant with all internal and external requirements including but not limited to environmental, health and safety, fire protection.  In addition to people leadership responsibilities, the Maintenance Team Lead also performs and delivers preventative and corrective maintenance as well as routine and on-demand services.

 

KEY DUTIES & RESPONSIBILITIES

People Leadership

People leadership responsibilities include but are not limited to:

 

Leads a team of individual contributors  Assigns, prioritizes and monitors work progress  Monitors execution of activities and performance to ensure timely completion and adherence to all requirements including but not limited to operating procedures and practices, quality, performance and contract response requirements Guides, coaches and trains direct reports Provides input for performance review

 

Leads the delivery of as well as performs the following:

Customer service approach to all operational matters is key for this position with a mindset for continuous improvement and learning. Oversees and monitors the activities and performance of Technicians within assigned facility.  Ensures that activities are performed in accordance to established processes as well as internal and external requirements including but not limited to environmental, health and safety, fire protection Oversees the proper application and execution of processes and practices to ensure achievement of and adherence to all requirements Oversees and performs regular facility, facility mechanical and electrical equipment and systems monitoring and inspection, preventative and corrective maintenance to ensure facility uptime objectives are met, uninterrupted client operation and asset integrity of assigned facility are maintained.  Provides observations about facility, facility mechanical and electrical equipment and systems conditions and deficiencies and provides recommendations for enhancement and repair  Oversees and monitors assigned facility by conducting facility walkthroughs, mechanical and electrical equipment and system monitoring and inspection Coordinates and follows through with all assigned work orders with team and troubleshoots, with a preventive mindset, issues and repairs to mechanical and electrical building systems and equipment.  Oversees and responds to routine and on-demand service requests and performs preventative and corrective maintenance on  facility mechanical and electrical equipment and systems Oversees the maintenance of as well as maintains work order records within service management maintenance database. Initiates pricing protocol and approval documents to  obtain formal approval of work required. Administers and tracks all operational contracts for renewal, competitive pricing and assists with the creation of standing service agreements.  Administers the preventative maintenance program with mindset for finding efficiencies.  Ensures that deficiencies are identified, recorded and escalated, and that related documentations are maintained Coordinates and participates in facility-related projects Oversees and maintains all assigned tools and arranges for repair and replacement where required.  Submits all expenditures on a timely basis    Provides, participates and supports training, safety meetings, operational meetings, tool box talks, etc. Must be able and willing to work shifts, be available for on-call/standby and emergency call-outs as they arise.  Assists in enhancing tenant and customer satisfaction and maintaining positive relations through manner in which work is performed and services delivered. Other duties as assigned.

 

Work Requirements

Must be able to work shifts, be on-call and be available to respond to emergencies Must be willing to wear personal protective equipment

EDUCATION, JOB-RELATED YEARS OF EXPERIENCE & QUALIFICATIONS

5 years of facility operations and maintenance work experience High school diploma plus trades training and certification Proven ability to lead a team of individuals. Highly-advanced ability to adhere to processes and practices relating to facility operations and maintenance  Highly-advanced ability to maintain and repair building mechanical and electrical equipment and systems Highly-advanced building mechanical and electrical equipment and system  troubleshooting and resolution skills  Current knowledge of fire, life, safety and building codes and standards and ability to research and apply related codes and standards Possesses a high level of environmental, health and safety mindset.  Ability to perform work in a safe manner Strong client-service orientation along with a high sense of urgency Effective communication skills for the purpose of data relay, exchange, feedback, and clarification

Licenses and/or Professional Accreditation

Journeyman level Electrical license Building Operator Certification Systems Maintenance Administration Certification considered an asset.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

BGIS is an equal opportunity employer and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.