Job Description Summary

Supervises all service aspects within Restaurant R’evolution, with a focus on the host stand, reservation and private dining operations as well as the set up and organization for service on the floor. Be responsible for all large party and private dining requests, contracts and the execution of said parties. Ensure compliance with standards of service and operating procedures. Adhere to federal, state, and local regulations concerning health safety or other compliance requirements

Job Description

Supervise day-to-day activities of the restaurant.  Plan and organize work.  Communicate and enforce policies and procedures.Ensure all staff is properly trained and certified if applicable and have the tools and equipment needed to effectively carry out their job functions.  Conduct training for all current and new associates.Work closely with General Manager in all aspects of day to day activities.Monitor performance of the restaurant through analysis of guest feedback and financial results.  Engage with guests to correct any negative feedback and coordinate with management team to correct any issues that may come up.Manage staffing and labor costs of the host stand, work with management team to ensure daily staffing levels are appropriate and assist with cuts when business allows.Maintain procedures to ensure the security and proper storage of restaurant inventory, and equipment within the host stand and bar area.Ensure that all restaurant equipment (Ipads, printers, POS machines.) at the host stand and bar area is in proper operational condition and is cleaned on a regular basis.  Ensure that all restaurant facilities are cleaned, vacuumed, and properly stocked according to anticipated business volumes.  Notify Engineering immediately of any maintenance and repair needs.Take ownership of all private dining and large parties.  Coordinate the communication with guests, Chef and management team on private dining inquiries, menus, contracts and bookings. Execute contracts, take deposits and handle credit card information to PCI compliance standards for private events as well as any guest requests to purchase items or services for reservations.Organize party menus and have them set up, typed and printed each day prior to staff set up for that service’s parties.Communicate and handle any special requests from guests to the team and enforce/uphold any rules and service standards with our guests (dress code, room max capacity, etc.)Promote teamwork and quality service through daily communication and coordination with other departments.  Key departmental contacts include Sales and Marketing, Catering, Banquets, Housekeeping, Maintenance and Guest Services.Ensure restaurant is staffed, fully set and ambiance with music, lights, temperature etc. are at assigned levels.  Check that bar tv’s are down and on sports channels at the start of happy hour and changed to correct channels if the content moves off sports throughout service. Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.Build solid relationship with your ColleaguesTreat colleagues with respect and dignityDeliver Passionate & Engaging Service to our GuestsYou will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectationsYou will consistently deliver our GUEST model:Greet or welcome everyone, warmly with a smileUse eye and ear contact and guest’s nameEstablish/anticipate needsSolve and own all requests/complaintsThank everyone

Additional Job Information/Anticipated

Pay Range

A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency. Track record of delivering exceptional guest or client experience.

Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.Strong communication skillsAppropriate professional appearance and demeanorAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manualsAbility to write routine reports and correspondenceAbility to speak effectively before groups of customers or employees of organizationAbility to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization existsAbility to interpret a variety of instructions furnished in written, oral, diagram, or schedule formAbility to effectively and efficiently navigate POS and Reservation software as well as the phone system

Education and/or Experience

High School diploma or equivalent and at least 1-2 years restaurant management experience in a full service outlet, fine dining restaurant, or similar setting.Hospitality Management Degree or some college preferred. Ability to speak English is required.    

                                        

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, talk or hear. The employee is occasionally required to use hands, reach, stoop, kneel, crouch and crawl. The employee must occasionally lift and/or move up to 100 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

Medical, Dental and Vision InsuranceHealth Savings Account with Company Match401(k) Retirement Plan with Company MatchPaid Vacation and Sick DaysSonesta Hotel DiscountsEducational AssistancePaid Parental LeaveCompany Paid Life InsuranceCompany Paid Short Term and Long Term Disability InsuranceVarious Employee Perks and DiscountsHospital IndemnityCritical Illness InsuranceAccident Insurance

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.