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Job Description
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COSTAR GROUP - MAJOR ACCOUNTS DIRECTOR, COSTAR - LONDON
OVERVIEW
CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitise the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.
We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.
CoStar is the global leader in commercial real estate information, analytics and news. Commercial Real Estate industry professionals around the globe use CoStar to access the most comprehensive data to make decisions with confidence. CoStar delivers immediate, verified commercial real estate information on over 5.9 million properties across every market.
Learn more about CoStar.
ROLE DESCRIPTION
As our Major Account Director, you will be responsible for growing CoStar and LoopNet relationships with our largest UK clients.
You will lead the sales & account management strategy, with the objective of growing CoStar & LoopNet revenue while ensuring the delivery of exceptional service to our key clients, nationwide.
Whilst these clients are headquartered in London and have c.60% of their CoStar user base in the capital, they have over 150 sites nationwide and this role will involve regular travel within the UK.
RESPONSIBILITIES
Develop and execute customised account plans to drive revenue growth, increase customer satisfaction and usage of our products within our largest customer accounts.
Build and maintain strong, consultative, long-term relationships with key decision-makers and stakeholders at the C-level and other senior executive levels.
Regularly meet client business line leaders, UK wide, working with them to devise training plans which align with their strategy and leverage adoption of CoStar and LoopNet services.
Conduct regular business reviews, needs assessments, and solution presentations to ensure alignment with customer goals and objectives.
Collaborate with internal teams to develop and deliver tailored solutions that meet customer needs and drive revenue growth across CoStar and LoopNet services.
Lead negotiation of contracts, pricing, and terms to ensure mutually beneficial, long term agreements.
Ensure exceptional customer satisfaction through timely and effective issue resolution, proactive communication, and regular feedback.
Develop and implement account-specific satisfaction metrics and benchmarks to measure performance.
Collaborate with cross-functional teams, including sales, research, marketing and our US Major Accounts team, to ensure alignment and effective execution of account strategies.
Provide guidance and support to sales and research teams nationally to ensure knowledge sharing and skill development.
QUALIFICATIONS
Bachelor’s degree
External applicants are expected to have the following experience:
Five or more years of sales experience managing the strategy and senior level relationships with key accounts, including at the C-level
Three years’ commercial property industry experience
Internal applicants are expected to have the following experience:
Five or more years of sales experience plus 18 months at a CoStar Sales Executive level or higher meeting and/or exceeding sales targets
WHAT’S IN IT FOR YOU?
Working at CoStar Group means you'll enjoy a culture of collaboration and innovation that attracts the best and brightest across a broad range of disciplines. As well as having an outstanding working environment based in iconic buildings the Shard and BlueFin. Other perks include full private medical cover, dental cover, Life Assurance and member rewards, 28 days annual leave, a competitive pension, season ticket loans, enhanced maternity and paternity pay and much more!
At CoStar, we recognise the positive value of diversity and promote equality. We aim at all times to recruit the person who is most suited to the job and welcome applications from people of all backgrounds – men and women, people of all ages, sexual orientations, nationalities, religions and beliefs.
However, we particularly encourage applications from women, disabled and Black, Asian and Minority Ethnic (BAME) candidates, as these groups are underrepresented throughout the commercial real estate industry.
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CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing