About NCR VOYIX
NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.
Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.
Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.
Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.
Title: Major Incident Manager
Location: Belgrade
Grade: 10
POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:
Coordinate the resolution of critical Major Incidents utilizing technical and business resources, providing 24/7 coverage.Act as a direct escalation point for incidents and identify and document key risk/process issues or concerns observed during incident management.Lead conference calls to convene service owners and technical resources for investigation and swift resolution to restore interrupted services as soon as possible.Collaborate with service owners to conduct impact and risk analyses, ensuring a thorough understanding of risks and impacts to customers/clients.Communicate with a global audience, including executive management, providing incident details, business impacts, next steps, and root cause analysis.Facilitate root cause analysis to identify countermeasures to prevent similar incidents.Conduct post-mortems and retrospectives after each major incident and create Post Incident Review (PIR) reports.Monitor ageing problems and associated countermeasures, follow up with teams, escalate as needed, and ensure timely completion. Once countermeasures are implemented, validate that the problem is resolved and share applicable learnings.Qualifications:
2+ years of experience as a Major Incident Manager, handling incidents and problems in a 24/7 production environment.2+ years of working experience with various IT infrastructure components, including Windows/Linux servers, cloud services, networks, firewalls, routers, load balancers, VPNs, Apache, LDAP, Oracle/MS SQL databases, SAN, virtualization, email systems, enterprise monitoring, and access management solutions for single sign-on.Prior exposure to ServiceNow with a clear understanding of how tools should support incident management process activities.A self-starter with an organized and methodical approach to problem-solving, a keen attention to detail, and a demonstrable ability to build relationships with both internal and external partners, both technical and non-technical. Must be an effective team player.Skills:
Excellent communication and leadership skills.Ability to manage crises under pressure and make quick decisions.Knowledge of risk management, mitigation, and incident response frameworks.Familiarity with relevant laws and regulations related to incident response and data privacy.Certifications (preferred):
ITIL (Information Technology Infrastructure Library)Offers of employment are conditional upon passage of screening criteria applicable to the job
EEO Statement
Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes
“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”