Job Title - Major Incident Manager
Location - 3 days a week at Hartford, CT
Job Summary
We are looking for a major incident manager who can able to handle sev1 sev2 incidents and Change manager.
Responsibilities
Works to ensure all requests are documented and processed.
Provides oversight and guidance in operation and use of ITS Service Management System for tracking and reporting on requests and reported incidents.
should have Major incident management experience.
Handling major incident calls sev1 sev2 Mandatory.
Should have incident management and problem management skills.
Should have strong change management experience include emergency and normal changes
Change management lifecycle management
Provides coordination and leadership to Support Engineers and Service Analysts.
Day to day tactical operational decision making for support operations.
Coordinates customer escalations and or team support escalations.
Executive support with the support and guidance of the IT Manager Director and CIO.
Team performance metrics management and reporting.
Assistance with IT Major Incident Management outside business hours as needed.
Regularly review support tickets to identify positive and negative trends in support and implement corrective actions if needed
Certifications Required
ITIL
#LIPT1
Salary and Other Compensation: Applications will be accepted until Oct 3rd 2024. The annual salary for this position is between $116,000 - $133,00depending on experience and other qualifications of the successful candidate.This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and is subject to the terms of Cognizant’s applicable plans.Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:Medical/Dental/Vision/Life InsurancePaid holidays plus Paid Time Off401(k) plan and contributionsLong-term/Short-term DisabilityPaid Parental LeaveEmployee Stock Purchase PlanDisclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
About us:
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, helping organizations modernize technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world.
Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.