A unique opportunity to join a rapidly growing world-class team to provide world-class support to our top-tier customers.   As part of the Oracle Cloud Command Center (OC3) Incident Management Team, you will be continually challenged and have an opportunity to contribute to the Oracle Cloud success every day, working closely with Infrastructure, Product and Development partners.

As an Incident Scribe /Commander you will work with major incident commander and focus on capturing all significant information about the incident as it unfolds, including the initial problem description, impacted systems, affected users, escalation points, and timestamps. Your focus will primarily be on availability of services for Customer business function with the drive towards mitigating the incident within the defined SLO’s. You will continue to have intimate knowledge of Customer business function and the agility in change activities. If needed you will help incident commander engage required resources across Oracle, perform timely escalation when needed and record those events & incidents transactions with accurate data to maintain accountability with security & risk assessed on every incident.

The ideal candidate for this engaging and visible technical role would have the experience of an Apps DBA along with the "wits of a systems and infrastructure whiz". The candidate must have a total 2 to 3 years of experience within IT industry out and it is expected to have at least 1+ years of database / middleware / systems administration experience and around 1+ years of experience in any one of the Oracle applications like EBS/PeopleSoft/Hyperion/FMW.  The candidate must have the ability to communicate complex issues both internally and externally to both technical and business audiences

Career Level - IC2