Site: The General Hospital Corporation

 

At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community.  We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.

At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.

 

 

Job Summary

The Quality Assurance (QA) Specialist facilitates the Breast Imaging QA program and provides appropriate education and guidance to staff which includes assessing, planning, implementing, and evaluating both orientation and continuing education programs to enhance the quality of patient care services. The QA Specialist ensures these programs are based on the principle of delivering care appropriate to all ages of the patients served in the department. Responsible for overseeing and leading regulatory and accreditation processes where applicable. Collaborates with department leadership to develop, implement, and evaluate learning opportunities appropriate and as indicated for students, new employees, and incumbent staff. The individual must have proven problem-solving skills to provide effective and professional guidance and training. Works clinically as assigned and maintains required licensure and qualifications in Mammography and/or Breast Sonography.

Works regularly across all areas as of department as Breast Imaging Technologist to maintain optimal direct patient care and imaging skills as well as exemplify expected work behavior for all students and technologists; Maximizes opportunity to teach students and other Technologists in real time while working on floor.


Responsible for the development and delivery of staff and student education, training in patient care areas and conducting classroom/lecture activities; Regularly presents in departmental staff meetings/scheduled in-services to educate with intent to improve departmental knowledge and performance


Responsible for student performance, including but not limited to regular instruction, both classroom and clinical, monitors student attendance, performance, and interaction with staff; Seeks feedback from incumbent staff and follows up accordingly; Ensures equity in student clinical experience and rotations; Completes performance evaluations; Acts as BWH Representative in all interactions with formal education programs


Collaborates with Clinical Managers/Lead Technologists to orient new employees, coordinates training; Follows up on feedback as result of new employee/incumbent employee performance with intent to train or re-train to expected employee performance


Assists ACD and Clinical Managers with assessment of technologist initial and annual competency and image quality for performance evaluations and EQUIP program; Develops competencies and corrective action plans as needed


Demonstrates proficient to expert knowledge of all imaging equipment, techniques, procedures, QC testing and troubleshooting techniques, and supply inventory


Maintains appropriate education documentation including staff competencies, image quality reviews, CEUs, and licensure  


Collaborates and participates with research teams to meet protocol requirements and conduct appropriate staff education/monitor progress


Collaborates with staff, radiologists, and department leadership to ensure exam protocols, patient care processes, and image quality are optimized


Collects and analyzes quantitative and qualitative statistical data as requested for departmental projects, maintains properly operating equipment, and works with vendors to resolve technical problems


Collaborates with the ACD, Clinical Director, and Breast Imaging QA Coordinator to maintain quality assurance in accordance to all relevant regulatory and accrediting bodies


Performs other duties as assigned

 

Qualifications

Education
Associate's Degree Health Science required

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials

Graduate of an accredited school of Radiologic Technology. The following license/certification requirements must be actively possessed and maintained:

Radiologic Technologist: A valid Massachusetts license as a Radiologic Technologist in the category of Radiography and RT (R) ARRT registered.Mammographer: In addition, a valid Massachusetts license in the category of Mammography and RT (R)(M) ARRT or RT (R)(M)(BS) ARRT registered

3-5 years’ experience as a Breast Imaging Technologist required; Teaching or Clinical/Adjunct Instructor experience is preferredAssociate degree is required.  Bachelor’s Degree is preferredPrior MQSA QC/QA program management or regulatory preparation skills preferred

Experience
Radiology Tech experience with multiple patient populations 5-7 years required quality experience 2-3 years preferred

Knowledge, Skills and Abilities
- Good communication skills.
- Ability to effectively evaluate and problem solve.
- Ability to work independently.
- Ability to guide, teach, and motivate others.
- Good business acumen and analytical skills.

 

Additional Job Details (if applicable)

Physical Requirements

Standing Frequently (34-66%)Walking Frequently (34-66%)Sitting Occasionally (3-33%)Lifting Frequently (34-66%) 35lbs+ (w/assisted device)Carrying Frequently (34-66%) 20lbs - 35lbsPushing Occasionally (3-33%)Pulling Occasionally (3-33%)Climbing Rarely (Less than 2%)Balancing Frequently (34-66%)Stooping Occasionally (3-33%)Kneeling Occasionally (3-33%)Crouching Occasionally (3-33%)Crawling Rarely (Less than 2%)Reaching Frequently (34-66%)Gross Manipulation (Handling) Frequently (34-66%)Fine Manipulation (Fingering) Frequently (34-66%)Feeling Constantly (67-100%)Foot Use Rarely (Less than 2%)Vision - Far Constantly (67-100%)Vision - Near Constantly (67-100%)Talking Constantly (67-100%)Hearing Constantly (67-100%)

 

Remote Type

Onsite

 

Work Location

15 Parkman Street

 

Scheduled Weekly Hours

40

 

Employee Type

Regular

 

Work Shift

Day (United States of America)

 

EEO Statement:

The General Hospital Corporation is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

 

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.