The Construction & Engineering Managed Account Customer Success team ensures our customers are successful in implementing, running, and maturing their usage of IGIU products. Our focus is collaborating with our IGIU customers throughout their relationship and partnership with Oracle and providing visibility of their needs back to the organization.

The Customer Success Manager, CSM, is the primary point of contact for a portfolio of cloud customers. The person filling this role is responsible for customer relationship, operational delivery, and satisfaction through the coordination of internal teams on customer facing activities, escalation management, and program visibility, as well as contributing to the overall operations of the Customer Success team via projects and process improvement work. 

Ultimately, the success of this role is driving and securing a high level of customer satisfaction, based on a positive customer experience, thus ensuring expansion opportunities, referenceability and cloud renewals. 

 

What you'll bring

Significant experience with the Construction and Engineering products and/or targeted industry knowledge.Significant experience with cloud-based/SaaS solution offerings and a passion to communicate their value to clients. Proven ability to develop and cultivate lasting customer relationships Superior customer management and communication skills Proven track record in working in a customer facing role via remote programs Proven track record in addressing customer portfolios via programmatic execution Ability to lead cross functional business and technical teams to provide timely issue resolution Strong problem solving and troubleshooting skills  Project Management experience with proven capability to lead cross functional business and technical teams to provide timely issue resolution Strong account management skills acquired through advanced training, study and experience. Extensive exposure to large/medium accounts needing subtle management often in difficult circumstances. 

 

  What we will offer you

A competitive salary with exciting benefits Learning and development opportunities to advance your career Employee resource groups that champion our diverse communities Core benefits such as life insurance, and access to retirement planning An inclusive culture that celebrates what makes you unique

At Oracle, we don’t just respect differences—we celebrate them. We believe that innovation starts with inclusion and to create the future we need people with diverse backgrounds, perspectives, and abilities. That’s why we’re committed to creating a workplace where all kinds of people can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.  https://www.oracle.com/corporate/careers/diversity-inclusion/ 

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Career Level - IC4