JOB DESCRIPTION

HP’s vision is to create technology that makes life better for everyone, everywhere — every person, every organization, and every community around the globe. With the heart, creativity, and energy of a start-up, and the brain, muscles, and determination of a Fortune 100 corporation, we continue to deliver ground-breaking new technologies to build on our 80+ year legacy of innovation.

The way companies manage their IT, printing and device portfolios has fundamentally changed in the last several years, with COVID accelerating the move to a hybrid work environment and AI introducing new opportunities for changing how we work. For IT and business owners, this means a dramatic shift in managing devices. HP is at the forefront of creating services for the hybrid world, enabling intelligent and proactive support for both end-users and IT managers that speeds up set-up, reduces downtime, improves productivity, enables sustainable re-use of devices from PCs to printers, and drives a step change in employee experiences.

The Managed Device Solutions Solution Architect holds a pivotal technical leadership role, responsible for architecting the managed device solution roadmap of capabilities for end users and IT managers. This role helps customers modernize the management of their fleet to reduce cost, improve quality, and drive improved workforce experiences. This role reports into the Solutions Management team within the Managed Solutions business in HP Solutions. This role sets technology direction and drives solutioning activities across a global team of technical resources from multiple functions such as Managed Services, Professional Services, IT, and Sales to deliver managed device solution capabilities globally and at scale. This includes using technical expertise to craft scalable, flexible, resilient, and secure solutions that drive a step change in the management of devices.

The Managed Device Solutions Solution Architect has deep technical expertise in end user computing and a proven track record of developing and executing products and solutions. This role requires an understanding of technology trends, market landscape, and HP’s portfolio to convert our solutions into differentiated value propositions. This role also requires someone who has excellent communication skills to interact with key opinion leaders, customers, business units, IT, and sales teams and accelerate adoption of our managed device solutions.

The Managed Device Solutions Solution Architect is a thought leader internally and externally to share perspectives on transforming the workplace and embracing the Future of Work through managed device solutions. This includes playing a lead role in educating, sharing best practices, presenting at events, publishing white papers, blogs, and running customer enablement sessions.

RESPONSIBILITIES:

• Drives innovation, advocates best practices, and aligns managed device solutions for higher business value; articulates customer business value and collaborates with peers to define the vision and desired services.

• Architects managed device solution capabilities to meet customer needs and goals by integrating value-added services designed to be secure, reliable, efficient, cost-effective, and sustainable

• Leads and coordinates inter-tower capabilities linkage and optimization, and directs governance activities and high-level reviews.

• Identifies potential risks associated with the proposed solutions and orchestrates the broader HP team to address technical blockers and works with other key stakeholders to resolve non-technical issues. Develops a way forward in complex and ambiguous situations with an innovative approach and durable design.

• Provides mentorship and guidance to pre-sales and sales technical communities, ensuring the realization of end-to-end managed device solution development and delivery. Leads external architect community events and shares learnings with internal teams.

• Builds relationships with key IT and business executives and stakeholders, communicates technology value, addresses CXO issues, and defines and guides negotiation practices of technical contract elements used in client negotiations; acts as a trusted technical advisor, ensuring problem resolution and customer satisfaction.

• Evangelizes and promotes adoption of managed device solutions across sales account teams

• Conducts market research and stays current on technology trends to develop a managed device solution roadmap that is valued by customers and differentiated in the market.

• Supports Managed Device Solution Product Managers in developing and executing product GTM strategy

• Supports Managed Device Solution Product Manager in managing P&L for managed device solutions, including driving top line revenue double digit growth and bottom line efficiency

• Serves as trusted advisor in C-suite/exec level technical discussions about HP's managed device solution capabilities (requires deep knowledge of end user computing and ability to communicate at executive and practitioner level)

• Provide thought leadership internally and externally on end user computing and how HP managed device solutions will transform the future of work

SKILLS

• Proven success and expertise in architecting innovative enterprise-wide solutions primarily in client-facing roles

• Contributes innovative ideas, exercising independent judgment to solve unique and complex problems impacting customers.

• Ability to lead the design, creation, and delivery of solutions across cross-functional teams. Proven technical leader in delivering quality solutions

• Reviews and evaluates product designs and project activities for compliance with key industry standards.

• Creates plans for integration and update into architecture, while effectively communicating the proposal, and results, and negotiating options at business unit and executive levels.

• Proactively identifies and evaluates new technologies, innovations, and partner relationships for alignment with strategy roadmap and business value. Passionate to innovate and continuously improve and enhance our offer to the market

• Passionate about new industry trends, developing new solutions and staying ahead of the curve

• Proven track record of building deep technical relationships with senior technical executives and growing managed services consumption share in large or highly strategic accounts

• Leverages recognized domain expertise, business acumen, and experience to influence decisions of executive business leadership, partners, and industry standards groups.

• Experience giving presentations to executive audiences and linking technical solutions to business outcomes

• Role model in working across multiple key stakeholders and teams to get buy-in for technical roadmaps and new innovations

• Strong leader who takes ownership and delivers results to a high bar, acting as a mentor across the organization as a senior technical leader. Guides and mentors staff members on product design, innovation and excellence.

• Ability to manage high demand and complexity and multiple competing priorities

• Working knowledge of Agile development, SCRUM, and product lifecycle management

• Possess strong leadership, business, and technical skills

o Ability to analyze market & develop insights to inform managed device solutions technical strategy

o Ability to develop differentiated solutions across the managed device solutions portfolio

o Experience as a strong technical leader within end user computing, leading groups and teams toward achieving a common vision

EDUCATION/WORK REQUIREMENTS

• Four-year or Graduate Degree in Technical studies, Computer Science, Engineering, Business, Information Technology, or any other related discipline or commensurate work experience or demonstrated competence.

• Typically has 10+ years of work experience within end user computing preferably in technical/consultative selling, solution architecture, or product/solution/software development in a client-facing role

• Strategic thinking and strong execution background, strong bias for delivering results

KNOWLEDGE AND SKILLS

· Agile

· APIs

· Automation

· Business Requirements

· Security

· Cloud Computing

· Computer Science/Engineering

· Customer Success Management

· Data Analysis

· Monitoring and Support

· Enterprise Architecture

· IT Infrastructure and Operations

· New Product Development and Management

· Product Lifecycle Management

· Presales

· IT Services and Service Management

· Sales Process

· Sales Prospecting

· Solution Architecture

· Software As A Service (SaaS)

CROSS-ORG SKILLS

· Effective Communication

· Results Orientation

· Learning Agility

· Digital Fluency

· Customer Centricity

· Resilience

· Strategic Thinking

The base pay range for this role is $115,850 to $178,400 annually with additional opportunities for pay in the form of bonus and/or equity (applies to US candidates only).  Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:

HP offers a comprehensive benefits package for this position, including:

Health insuranceDental insuranceVision insuranceLong term/short term disability insuranceEmployee assistance programFlexible spending accountLife insuranceGenerous time off policies, including; 4-12 weeks fully paid parental leave based on tenure11 paid holidaysAdditional flexible paid vacation and sick leave (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.