Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients.

Those in managed service management and strategy at PwC will focus on transitioning and running services, along with managing delivery teams, programmes, commercials, performance and delivery risk. Your work will involve the process of continuous improvement and optimising of the managed services process, tools and services.

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

Respond effectively to the diverse perspectives, needs, and feelings of others.Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.Use critical thinking to break down complex concepts.Understand the broader objectives of your project or role and how your work fits into the overall strategy.Develop a deeper understanding of the business context and how it is changing.Use reflection to develop self awareness, enhance strengths and address development areas.Interpret data to inform insights and recommendations.Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

Job Summary - 

A career in our Managed Services team will give you an opportunity to collaborate with many teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology. Our Strategic Program Management Office Sourcing practice will provide you with the opportunity to help organizations balance long term strategies and short-term imperatives to optimize their investments and strategic activity required to achieve the organization's business objectives. We help enhance organizations project and program performance by identifying alternative project approaches, consistently aligning projects with corporate strategy, setting the tone and pace of programs from the outset, responding quickly and effectively to crisis situations and extracting value from agile program delivery. Our team's roles focus on project portfolio management for both people and client management. Additionally, our team processes services such as portfolio, program, and project management which require a diverse range of skill sets needed and growth opportunities for new and experienced team members.

Minimum Degree Required (BQ) *:

 Bachelor’s Degree

Degree Preferred:  

Bachelor's degree

Required Field(s) of Study (BQ):  

Preferred Field(s) of Study:

BA/BSC/B.Tech/M.tech/MSC/MCA. etc

Minimum Year(s) of Experience (BQ) *: US

Minimum of 1 year(s) of experience

Certification(s) Preferred:   

NA

Preferred Knowledge/Skills *:

Role:  Desktop Management and Software Distribution

Level: Associate

Experience: 4-10 years

Description:

In this role, candidate is required to have an extensive experience with deployment tools for Monthly patching, Standard deployments, reporting, software packaging for Windows Operating Systems, desktop management issues.

Responsibilities:

Minimum 3 years of expertise in Desktop Management and software distribution.Expert in Windows 10/11 related issues.Must have technical expertise in administrating various Software deployment tools like VMWare Workspace 1, SCCM, Intune etc., Windows desktop management issues.Must have experience with Software packaging tools.Managing mass software distribution and troubleshooting failed deployments.Managing end to end patching for end user devices at the global level.Application and third-party patching.Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements.Participate in triage calls for major incidents.Research and analyze new technologies. Establish and monitor short- and long-range plans for Infrastructure Solutions.Conducting Root Cause Analysis (RCA) for the problems and ensure to avoid its reoccurrence.Support, Manage, optimize and maintain the configuration and installation of the desktop, to include, but not limited to, patch updates.Frequent reporting of the deployments for stakeholders.Manage Desktop (software and connectivity) incidents through to resolution.Experience in Automations through PowerShell or python.Strong ITIL process knowledge.Strong analytical, troubleshooting and problem-solving skills.Strong communication and collaboration skills.

Qualifications:

Bachelor’s degree in Computer Science or related technology field preferred.Strong working knowledge of ITIL principles and ITSM.Current understanding of industry trends and methodologies.Outstanding verbal and written communication skills.Excellent attention to detail.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Automation, Automation Framework Design and Development, Automation Solutions, Budgetary Management, Business Process Automation (BPA), Business Process Improvement, Business Process Outsourcing, Business Transformation, Communication, Continuous Process Improvement, Creativity, Data Quality Automation, Deliverable Planning, Delivery Excellence, Design Automation, Digital Transformation, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity {+ 24 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date