Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Internal Firm Services - Other

Management Level

Manager

Job Description & Summary

At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients.

As a managed service delivery generalist at PwC, you will execute outsourced processes, such as client and customer interaction; data review, enrichment and processing; implementing and monitoring quality controls; and resolving escalations and queries.

Job Summary:

What does this role aim to achieve in the firm/what impact does the role create 

This role requires a dynamic professional with 8+ years of experience, capable of managing diverse cybersecurity initiatives while leveraging advanced tools and platforms such as RSA Archer, ServiceNow, Microsoft Purview, ManageEngine, Tanium, MS 365 Security, and Google Security & Identity. The ideal candidate will play a critical role in enhancing our managed services offerings and delivering tailored solutions to our clients.

Roles and Responsibilities:

Daily tasks and delivery expectation 

e-GRC (Cyber):

Management of enterprise governance, risk, and compliance (e-GRC) platforms such as RSA Archer and ServiceNow.

Conduct risk assessments, compliance audits, and reporting to ensure alignment with regulatory and organizational standards.

Provide strategic recommendations to clients on managing cybersecurity risks and improving governance frameworks.

Network & Device Security:

Manage the security of client networks and endpoint devices, using solutions like Tanium and ManageEngine to enforce security policies.

Monitor and mitigate threats to ensure a secure and resilient IT infrastructure.

Lead incident response efforts for network or device-related security breaches.

Vulnerability Management:

Conduct and manage vulnerability assessments using tools such as MS Defender and Tanium, prioritizing remediation efforts based on risk.

Provide actionable insights to clients for addressing critical vulnerabilities and reducing attack surfaces.

Cloud Security (Cybersecurity):

Implement and optimize cloud security controls using platforms like MS 365 Security, Google Security & Identity, and Purview.

Ensure compliance with best practices and regulatory requirements for securing cloud environments.

Guide clients in managing access, identity, and data protection within cloud ecosystems.

Client Engagements:

Act as a trusted advisor to clients, understanding their unique cybersecurity challenges and managing the delivery of tailored solutions and managed services to our clients.

Provide regular updates and reports to clients, showcasing performance metrics, trends, and strategic recommendations.

Team Leadership:

Lead and mentor a team of cybersecurity professionals, fostering a culture of excellence and continuous improvement.

Collaborate across teams to ensure seamless integration of cybersecurity initiatives into broader IT and business strategies.

Expected Skills:

Specific learned abilities or technical skills 

Proficiency in e-GRC tools such as RSA Archer and ServiceNow for risk and compliance management.

Strong understanding of network security, endpoint protection, and vulnerability management tools, including Tanium and ManageEngine.

Hands-on experience with cloud security platforms, particularly MS Purview, MS 365 Security, and Google Security & Identity.

Familiarity with cybersecurity frameworks and standards such as ISO 27001, NIST CSF, and CIS Controls.

Advanced knowledge of incident response processes, risk management, and secure configurations for networked environments.

Strong leadership and team management abilities, with a track record of leading successful cybersecurity initiatives.

Excellent communication and reporting skills, capable of explaining complex technical concepts to non-technical stakeholders.

Strategic thinking and problem-solving skills, with the ability to adapt to evolving cybersecurity challenges.

Client-centric mindset, with a focus on delivering value-driven and innovative solutions.

Expected Competencies:

Values, behaviors & attitude

Leadership

Strategic mindset 

Stakeholder management

Ability to influence

Communicate with impact 

Project management

Results driven

Drive organizational excellence

Required Language Skills: Proficient in written and spoken English. Arabic is a plus

Minimum Education and Specific Qualification:

Bachelor’s degree in Cybersecurity, Information Technology, or a related field (Master’s degree preferred).

Relevant certifications such as CISSP, CISM, CISA, or equivalent is a plus.

6–7 years of experience in cybersecurity, with hands-on expertise in two or more of the following areas: e-GRC, network security, vulnerability management, or cloud security.

The ability and willingness to travel to KSA is a must.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Process Outsourcing, Claims Performance Management, Coaching and Feedback, Communication, Complaint Management, Compliance Auditing, Compliance Review, Contract Review, Corrective Actions, Creativity, Customer Data Management (CDM), Customer Due Diligence, Customer Handling, Data Entry, Data Quality, Data Quality Assessment, Delivery Excellence, Embracing Change, Emotional Regulation, Empathy, Inclusion {+ 25 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

Yes

Government Clearance Required?

No

Job Posting End Date