Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Manager

Job Description & Summary

At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients.

Those in managed service management and strategy at PwC will focus on transitioning and running services, along with managing delivery teams, programmes, commercials, performance and delivery risk. Your work will involve the process of continuous improvement and optimising of the managed services process, tools and services.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

Analyse and identify the linkages and interactions between the component parts of an entire system.Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.Develop skills outside your comfort zone, and encourage others to do the same.Effectively mentor others.Use the review of work as an opportunity to deepen the expertise of team members.Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

Job Summary - 

A career in our Managed Services team will give you an opportunity to collaborate with many teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology. Within our global, Managed Services platform, Transition’s objective is to successfully enable operations to meet contracted service requirements through the documented solution and demonstrated Operational Readiness prior to Commencement of Service Delivery. Transition operates with quality and within a standard across all towers of the Managed Services Practice regardless of the size of the engagement and the size of the customer.

Minimum Degree Required (BQ) *:

 Bachelor’s Degree

Degree Preferred:  

Required Field(s) of Study (BQ):  

B Tech, Masters in Management (preferred)

Preferred Field(s) of Study:

Minimum Year(s) of Experience (BQ) *: US

8-11 years of experience

Certification(s) Preferred: PMP, Prince 2, ITIL

Preferred Knowledge/Skills *:

Job Description

As an Manager, you will work as part of a team of problem solvers, helping execute critical client facing and internal transition programsCollaborate effectively with key stakeholders across the boardIdentify and make suggestions for improvements and help build key assets and collaterals for Transition Center of ExcellenceHandle/analyze data and information responsibly.Follow risk management and compliance procedures.Communicate confidently in a clear and concise manner.Uphold the firm's code of ethics and business conduct.Work in a team environment that includes client interactions, manage deliverables independently, and cross-team collaboration.Good Team player. Take up cross competency work and contribute to COE activities

Position Requirements:

Required Skills:

10 + years of experience in IT App SAP Transitions and Project ManagementExperience in leading SAP (ECC/HANA) and Custom App Transition ProjectsProject Management, Risk & Budget ManagementITIL Processes and understanding of Operating Models for Managed ServicesProcess Mapping and Re-engineeringExcellent communication skills and stakeholder management

Preferred Skills:

Continuous Improvement – CIChange ManagementCritical Thinking and Analytical SkillsUnderstanding of Technologies (Infra & Or App) and keenness to invest in learning new technologiesKnowledge of MS Office suite (MPP & Visio in particular)

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Automation, Automation Framework Design and Development, Automation Solutions, Budgetary Management, Business Process Automation (BPA), Business Process Improvement, Business Process Outsourcing, Business Transformation, Coaching and Feedback, Communication, Continuous Process Improvement, Creativity, Data Quality Automation, Deliverable Planning, Delivery Excellence, Design Automation, Digital Transformation, Embracing Change, Emotional Regulation, Empathy, Inclusion {+ 29 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date