Position:Managed Services Solution Architect

Job Description:

Arrow Enterprise Computing Solutions (ECS), a part of Arrow Electronics, brings innovative IT solutions to the market to solve complex business challenges. We deliver value-added distribution, business consulting and channel enablement services to leading technology manufacturers and their channel partners. We help businesses grow faster, operate efficiently and transform in a dynamic market.

Learn more at www.arrow.com.

MANAGED SERVICES SOLUTION ARCHITECT

As a part of the Arrow Managed Services team, the Managed Services Solution Architect will lead the build of value-centric solutions to drive revenue growth and market share for Arrow ECS in the EMEA region.   Demonstrating an innovative and results-oriented approach, you will support the establishment of Arrow as a Managed Services Leader by architecting innovative Managed Service solutions that conceive and sustain high levels of business value for our channel partners and their end-customers.

What will you be doing at Arrow? 

Centralize market feedback and collaborate with the regional and country leaders for establishing and prioritizing managed service development initiativesFor the shortlisted initiatives, define the design of the to be manage services and establish the key requirements, technical set-up and estimate associated level of efforts and costsDefine and deploy the technical and functional enhancement roadmap of Arrow ECS managed service platform (Arrow Xpand)Define services KPI and monitor performance of the Manage Service platform and third-party delivery partners for ensuring SLA’s are metWork with development resources to define the right delivery approach including processes, platform requirements and partnersLead technical discussions during key customer workshops, and act as a technical expert for supporting the conversion of managed service opportunities into tangible projects and sales winsProvide technical input for educating our sales workforce on how to position the Manage Service and build customer value, driving revenue growth. Provide input into and collaborate with the Service Solution Manager for establishing the value proposition and service pricing 

What are we looking for? 

12+ years' experience in leading, implementing, and deploying innovative managed service initiativeEstablished track records of collaborating with clients for driving Manage Service business value and closing deals from a solution architecture standpointService design, integration, implementation and lifecycle management including development of performance metrics Experience of working within a matrix organizationProduct management or portfolio management experience preferredPrior experience around driving GTM plan and business strategy for managed services offerings for SaaS productsStrong attention to detailStrong communications skills (verbal and written) – must be able to communicate at a business and technical level with internal teams, customers, partners and executivesTrack record creating product from concept to market successExperience with managing a network of third-party delivery partners and external development resources 

What is in it for you? 

Competitive and attractive employee compensation packageReliable & trusting work environmentCooperative team with flat structures and communicationProfessional and personal development

Do you see yourself as our future colleague? If yes – send us your application.

Arrow is an equal opportunity employer and is committed to creating an inclusive and diverse working environment by providing equal employment opportunities for all qualified persons. 

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Location:UK-Newmarket, United Kingdom (Fordham Rd)

Time Type:Full time

Job Category:Engineering Services