Summary See below for important information regarding this job. Position will be filled at any of the locations listed below. Site specific salary information as follows: Battle Creek, MI: $73,939 - $115,213 Columbus, OH: $77,154 - $120,222 Dayton, OH: $76,693 - $119,504 Fort Belvoir, VA: $84,601 - $131,826 New Cumberland, PA: $84,601- $131,826 Ogden, UT: $73,939 - $115,213 Philadelphia, PA: $81,474 - $126,955 Richmond, VA: $77,236- $120,350 Responsibilities As a staff analyst, plans and advises on implementation of new ideas, procedures, processes, methods or approaches of substantial scope, difficulty, and complexity in areas of productivity, quality management, and continuous improvement initiatives. Exercises technical expertise, creativeness, progressive and seasoned judgment; and provides consultant and advisory services to create the strategic business plan. Advise on significant changes in objectives and measurements; conduct continuous improvement studies, process waivers, or integrate a variety of functions and initiatives. Ensures strategic planning evaluation/assessments adequately and effectively address and measure key customer and operational requirements for on-going process improvements aligned with organizations' strategic direction. Either assists or develops, executes, and sustains various projects including but not limited to tracking and implementing all applications sustainment operational requirements and cyber security requirements... (cont.) for Fire and Emergency Services or similar Applications supporting functional customer like Installation Management. Develops and manages customer feedback initiatives and systems to document and evaluate results of productivity and quality management programs improvement activities. Performs staff actions/analyses and coordination actions related to all aspects of productivity, quality management, and continuous improvement management, including organizational structure and business processes. Applies a true end-to-end process to evaluate workflows, identify issues, develop solutions based on best practice guidelines, and resolves and communicates changes to maintain and optimize processes that deliver superior customer satisfaction. Serves as team member or independent analyst for various productivity, quality, or continuous improvement initiatives submitted from sources throughout DOD that impact all organizational levels and assesses program results. Preferred applicants have ServiceNow Business Capability Management and Incident Management. Requirements Conditions of Employment Qualifications To qualify for a Management Analyst, your resume and supporting documentation must support: Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-12 level, applicants must possess one year of specialized experience equivalent to the GS-11 level or equivalent under other pay systems in the Federal service, military, or private sector. To qualify at the GS-11 level, applicants must possess one year of specialized experience equivalent to the GS-09 level or equivalent under other pay systems in the Federal service, military, or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: GS-12: Plan, schedule, and conduct studies requiring adaptation of analytical and statistical methods and techniques to the measurement and improvement of program effectiveness and/or organizational productivity. Recommends adjustments to policies, programs, projects and studies to improve core processes and concepts of business systems management and leadership. Develops and manages customer feedback initiatives and systems to document and evaluate results of productivity and quality management programs. Plans and advises on implementation of new ideas, procedures, processes, methods. Utilizes qualitative and/or quantitative methods for the assessment and improvement of program effectiveness or the improvement of management processes. GS-11: In a developmental capacity, plan, schedule, and conduct studies requiring adaptation of analytical and statistical methods and techniques to the measurement and improvement of program effectiveness and/or organizational productivity. Recommends adjustments to policies, programs, projects and studies to improve core processes and concepts of business systems management and leadership. Develops and manages customer feedback initiatives and systems to document and evaluate results of productivity and quality management programs. Plans and advises on implementation of new ideas, procedures, processes, methods. Utilizes qualitative and/or quantitative methods for the assessment and improvement of program effectiveness or the improvement of management processes Education Substitution: Such education must demonstrate the knowledge, skills, and abilities necessary to do the work. Education must be from a college or university accredited by an organization approved by the U.S. Department of Education. See http://ope.ed.gov/accreditation/Search.aspx. If using education to meet basic qualifications, YOU MUST SUBMIT A TRANSCRIPT as supplemental documentation. To qualify based on education in lieu of specialized experience, you must possess: GS-11: To qualify at the GS-11 level based on education, in lieu of specialized experience, applicants must possess a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree. Combination: Combinations of successfully completed post-high school education and experience may be used to meet total qualification requirements for grade level GS-11 and may be computed by first determining the applicant's total qualifying experience as a percentage of the experience required for the grade level; then determining the applicant's education as a percentage of the education required for the grade level; and then adding the two percentages. The total percentages must equal at least 100 percent to qualify an applicant for that grade level. Only graduate education in excess of the amount required for the next lower grade level may be used to qualify applicants for positions at grade GS-11. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education Are you using your education to qualify? You MUST provide transcripts or other documentation to support your educational claims. Unless otherwise stated: Unofficial transcripts are acceptable at time of application. GRADUATE EDUCATION: One academic year of graduate education is considered to be the number of credits hours that your graduate school has determined to represent one academic year of full-time study. Such study may have been performed on a full-time or part-time basis. If you cannot obtain your graduate school's definition of one year of graduate study, 18 semester hours (or 27 quarter hours) should be considered as satisfying the requirement for one year of full-time graduate study. FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. Additional Information For Important General Applicant Information and Definitions go to: http://www.dla.mil/portals/104/documents/careers/GenAppInfoDef.pdf Reemployed Annuitants: This position does not meet criteria for appointment of Reemployed Annuitants. The DoD criteria for hiring Reemployed Annuitants can be found at: http://www.esd.whs.mil/Portals/54/Documents/DD/issuances/140025/1400.25-V300.pdf Information for Veterans is available at: http://www.dla.mil/Careers/Programs/veterans.aspx. As of 23 December 2016, Military retirees seeking to enter federal service in the Department of Defense now require a waiver if they would be appointed within 180 days following their official date of retirement. Drug-Free Workplace: The Defense Logistics Agency (DLA) has established a Drug-Free Federal Workplace Policy. All applicants tentatively selected for DLA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with DLA for a period of six months. This policy extends to random testing for the use of illegal drugs by employees who occupy testing designated positions defined as sensitive in Section 7(d) of Executive Order 12564. The Defense Logistics Agency's Drug Free Workplace Plan's drug testing panel includes testing for the following illegal substances: marijuana, cocaine, opiates (codeine/morphine), 6-Acetylmorphine (heroin), phencyclidine, amphetamines (amphetamine/methamphetamine), methylenedioxymethamphetamine (MDMA), methylenedioxyamphetamine (MDA), oxycodone, oxymorphone, hydrocodone, and hydromorphone. ADVISORY: By using cannabidiol (CBD) products you are risking a positive drug test result for marijuana.