IT Department Management

Oversee the IT infrastructure, ensuring reliability, security, and efficiency in network systems and support services. Manage IT support services, including handling support tickets, troubleshooting technical issues, and ensuring minimal downtime. Develop and enforce IT policies, ensuring proper usage of IT resources and compliance with security protocols.

Software Systems Administration

Oversee the implementation, maintenance, and optimization of key software tools used across the institution, including student information systems (SIS), learning management systems (LMS), and administrative platforms. Manage system upgrades, patches, and integrations to ensure seamless functionality and security. Administer user accounts, roles, and permissions within various systems to maintain security and operational efficiency. Provide training and support for staff and faculty on IT systems and software tools.

Process Development and Automation

Support process automation initiatives to improve operational efficiency within the IT department. Collaborate with administrative departments to streamline workflows using technology solutions. Ensure proper documentation of IT processes and workflows for consistency and scalability.

Cybersecurity and Data Privacy Compliance

Support the institution’s cybersecurity efforts by implementing security best practices, managing access controls, and monitoring for vulnerabilities. Ensure compliance with data privacy regulations and institutional policies related to IT security. Work closely with relevant departments to enforce data protection measures and educate staff on cybersecurity awareness.

ISO Certification Support

Play a key role in supporting CIIT’s efforts toward achieving ISO 9001 and 27001 certifications. Assist in documentation, audit preparation, and compliance measures related to IT processes. Coordinate with leadership and external consultants to meet certification requirements.