At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives. 

So if you believe in inspiring a better future, read on.

About the Role

To manage and accountable for the overall operations of Agency Operations and Management Support Teams so as to provide efficient and quality support to agency, Agency Business Development Department, management & internal departments.

Roles and Responsibilities:

Routine Operations (70%)

Agency Operations (55%)

Assist Head of AO&MS to manage daily operations of the Team ensuring its efficiency and accuracy according to pre-defined timeline.To provide timely, accurate and quality administrative support to agency, including but not limited to agency administrative staff code maintenance, IANG Visa Renewal Reference Letter, AIG Protector Enrollment, MDRT registration, Car Park Allowance, etc. as assigned by management.

To take up appeal management for agent benefits, conventions & contests; recommend appeal decision for management endorsement as well as to prepare & review related statistics for management reviewTo handle agent’s related enquiries as well as HKFI / IA/ MPFA correspondence, etc. and liaise with Agency Business Development Teams and related departments on agency compliance related tasks/case investigation and to maintain case record and reportTo provide office administration support to the department

Management Support (55%)

To provide smooth and timely operations with accuracy and efficiency on agency leader challenges / appointment, external awards application, external / agency sponsorship, Agency Share Purchase Plan, Agency Enhancement Program, etc.Analyze the trend of the above program to provide management reportTo prepare and monitor the agency sponsorship to ensure proper approval is sought and overall expenses is within annual budgetAssist in annual review exercise for agency manuals to ensure all relevant departments to provide timely update and communication with agencyEnsure agency enquiries via email to the agency enquiry mailbox are responded timely

For both Management Support Team and Agency Operations Team (15%)

Constantly review documented procedures and streamline workflows / procedures, provide recommendations to improve job efficiency and accuracyParticipate in company / agency events / special task force / projects / committees as assigned with regards to agency business development’s initiatives and business / agents activities, etc.Perform job rotation whenever as requiredPerform other responsibilities and duties periodically assigned by immediate manager in order to meet business requirements.

Department Transformation (30%)

Assist Head of AO&MS to drive process improvement projects in particular streamline and eliminate non-value added workflows / procedures, recommend improvement measures to mitigate any possible riskEstablish documented workflows / procedures as well as participate in various system migration projects

Others:

You are required to obtain relevant license if your job involves in regulated activities

Minimum Job Requirements:

Education & Experience

University graduated in any disciplineMinimum 10 years working experience in financial industries preferably in insurance field with relevant experience in agency administration or sales support and with at least 5 years at managerial levelOR Diploma holder in any discipline with at least 12 years’ of working experience in financial industries preferably in insurance field with relevant experience in agency administration or sales support and with at least 6 years at managerial or supervisory level

Specific Skills

Determination to change with execution capabilityHighly motivated with sound analytical, decision making and time management skillsA strong and positive leader with impactful people management skillsHigh degree of flexibility, adaptability and attentive to detailsThink and act strategically and possess with strong planning, organizing, problem solving, influencing and communication skillsA good team player, enthusiastic and pursue for excellenceProficient in MS Office with good command of both spoken and written English and Chinese

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.