Position Information Functional TitleManagement Support Specialist - Operational Reliability and Resilience (DORR) - Internal Only Recruitment Category TypeStandard Functional CategoryOperational Reliability and Resilience GradeGS.13 FLSA StatusExempt Requisition Number25-0172 Number of Vacancies1 Job LevelStaff Job CodeN/A Job Description Summary Organization NameInnovation and Research Reports toManagement Full or Part TimeFull Time If Part Time how many hours per week40 Regular or TemporaryRegular Position End Date (if temporary) Work Schedule M-F Hours TBD Position LocationLaurel Position Summary Information General Summary TheManagement Support Specialistwill be independently responsible for the operational reliability and resilience department’s professional and administrative work. This role may assign and oversee the completion of daily tasks of administrative and clerical staff. Essential Functions + Performs detailed fact gathering, data compilation, and report writing on budgets, organizations, personnel staffing, operations, and administrative systems + Studies management methods to improve workflow, simplify reporting procedures, or implement cost reductions + Analyzes operating practices such as recordkeeping and associated systems, forms control, office layout, suggestion systems, personnel requirements, and performance standards to create new systems or revise established procedures + Coordinates collection and preparation of operating reports such as time and attendance records, terminations, new hires, transfers, budget expenditures, and statistical records of performance data + Prepares and presents reports including conclusions and recommendations for solutions to administrative problems or procedures + Receives requests and complaints from the public concerning administrative actions of the Commission + Channels the requests to appropriate officials, follows up on corrective actions, and ensures replies to inquiries are provided + Prepares, monitors and controls annual budget submissions and provides up-to-date status reports on expenditures, projects and related items + Issues and interprets operating policies + Represents their manager at meetings he/she is unable to attend + Reviews memoranda, reports and similar material to summarize and make recommendations concerning same + Coordinates the schedules of professional/management individuals and arranges for meetings with third parties + Provides support to contract managers from requisition creation through invoice processing and change orders Other Functions Performs related duties as required. Work Environment And Physical Demands Business casual office environment. Required Knowledge, Skills, And Abilities + Thorough knowledge of the principles and practices in public administration + Thorough knowledge of the principles and practices of budgetary preparation and control + Thorough knowledge of the principles and methods of data gathering and compilation + Ability to write clear concise reports, memoranda, directives, and letters + Ability to independently develop comprehensive plans with minimal supervision and direction from their supervisor + Ability to plan, assign and supervise the work of others + Ability to schedule and manage travel requests including reconciliation of expenses + Ability to meet the public and discuss problems and complaints tactfully, courteously and effectively + Ability to establish and maintain effective working relationships with internal and external contacts Minimum Education, Experience Requirements + Bachelor’s degree + 3+ years of professional or supervisory experience in public administration or business management or + High school diploma + 7+ years of professional or supervisory experience in public administration or business management Additional Requirements Proficient use of MS Office Suite applications Preferences + Advanced proficiency with Excel, PowerPoint, and Visio + Proficient in Microsoft Project + Experience with tracking projects Salary$73,926 - $125,874 Posting Detail Information EEO Statement AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER It is the policy of the Commission to select new employees and to promote current employees without regard to race, sexual orientation, sex, religion, national origin, marital status, or handicap. The Commission does not discriminate against qualified individuals with a disability and will make reasonable accommodation for any disability that does not result in undue hardship for the Commission. Close Date02/17/2025 Open Until FilledNo Special Instructions to Applicants Additional Information All applicants selected will be subject to drug screening and a background check/verification. Eligible applicants will be reviewed for consideration after 2.18.25 Supplemental Questions Required fields are indicated with an asterisk (*). + * Do you have a High School diploma or equivalent? + Yes + No + * Are you a current WSSC employee? + Yes + No + * Will you, now or in the future, require sponsorship for employment visa status? + Yes + No + Are you an eligible veteran of any branch of the armed forces who has received an honorable discharge or Certificate of Satisfactory Completion of Military Service, the spouse of an eligible veteran who has a service-connected disability or the surviving spouse of a deceased eligible veteran? + Yes + No Applicant Documents Required Documents + Resume Optional Documents + Cover Letter/Letter of Application