Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Management Trainee, Wealth Management

Deliver outstanding performance and assist in the growth of our core business through outstanding performance in Claims and Customer Service area for leading US based Insurance company. This is achieved through robust customer centric conversations and timely in resolving customer issues/needs.

Responsibilities

· Take inbound calls from policy holders/agents about existing policy of employee benefits, annuity, disability inquiries/servicing or claims related

· Perform all task and responsibilities as per process guidelines and procedure

· Adherence to shift timing/schedule

· Perform on metrics and targets - AHT, CSAT, and SL etc.

· Comprehension of customer ask and attempt to first time resolution

· Abide to all code of conduct and policies

Minimum Qualifications

· Excellent product/process understanding – features, benefit, procedure and guidelines

· Excellent interpersonal skills – comprehension, articulation, effective listening and written

· Significant years worth of experience in International Call Center Customer Service in insurance or financial area

· Demonstrate ability to provide excellent communication/customer service skills through excellent product, features/benefit and procedural knowledge

· Knowledgeable in using MS Office such as Excel, Word and PowerPoint

· Effectively listen, comprehend and ability to simplify and articulate clearly

· High on compassion and perseverance to deal with irritated and at critical condition customer

· Work under pressure and meet campaign substantial metrics

· Outstanding teammate, supporting and assisting colleagues whenever possible

· Actively set own goals and open to development feedback

· Excellent interpersonal and time management skills

· Can do multi-tasking and is keen into details

· Ability to work without direct supervision

Preferred Qualifications

· High Shool Graduate, Bachelor's degree holder or equivalent

· Experience in Insurance product on Disability benefit and Annuity

· Experience in Long term care, Life, Property casualty/General insurance

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.