With a startup spirit and 115,000 curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.
Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.

Welcome to the relentless pursuit of better.

Inviting applications for the role of Management Trainee, Customer Care
We are looking for a Front Line Manager , whose objective is to support Management from an operational, analytical and tactical standpoint, by handling stakeholder requests, solving team's questions, auditing and controlling different activities from colleagues on the operations floor, along with running reports, maintaining files and leading continuous improvement initiatives.

Responsibilities
· • Leading a team up to 20 FTEs
• Providing Coaching and Feedbacks to develope associates
• Developing improvement plan for bottom performers
• Willingness and ability to stretch based on needs
• Keeping and tracking team’s performance digitally and visually
• Ensuring service levels are met consistently on a daily basis
• Ensuring stability in the process
• Floor walks
• Attend call Calibration internally and with client
• Conducting huddles
• Managing attrition risk
• Call monitoring
• Integrating New Hires in Genpact with people, processes, and policies
• Assuring successful client interaction
• Preparing employees to take on the next role and next level of responsibility
• Pay Roll administration
• Comply with any client requirements

Qualifications we seek in you
Minimum Qualifications / Skills
• High school diploma – university degree (desirable)
• 85% in both spoken and written English
• Good Communication skills.
• Proficient in M.S Office software specially in Excel and PowerPoint
• Ability to work under pressure under specific goals and manage AHT
• Results oriented and good people skills.
• Customer Service Background is a must.
• Schedule availability
Preferred Qualifications/ Skills
• People leadership
• Excellent communication skills
• Time management skills
• Excellent presentation skills
• Ability to work under pressure
• Results Oriented

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.