Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Management Trainee, Information Technology

Responsibilities:
• Provide first level technical assistance via phone and electronically
• Support the company’s content management and file sharing application
• Assign and maintain user access to the file sharing application
• Initiate and complete onboarding and offboarding activities for all new hires and exits
• Provide training on functionalities and capabilities of the File sharing application
• Identify potential issues and Troubleshoot application related issues
• Identify and escalate situations requiring urgent attention
• Work with the vendor directly to resolve issues
• Act as a single point of contact for users
• Escalate recurring problems to the Service Desk supervisor
• Follow up with end users to provide status updates as per Service Level guidelines
• Support end users with their use of all Internal applications
• Log all incidents and requests in the ITSM tool
• Identify new issues and contribute to Knowledge Base development stay current with system information, changes and updates
• Adhere to the documented policies and procedures

Qualifications we seek in you
Minimum Qualifications / Skills
• Bachelor’s Degree preferred
• Proficiency in English. Bilingual preferred with a good knowledge of Spanish/Italian/German/Japanese
• An ITIL qualification is preferable but not essential
• Sound understanding on customer support, operations and processes

Preferred Qualifications/ Skills
• Ability and willingness to work in a 247365 environment
• Excellent communication skills
• Strong customer service skills
• Years of experience with Active Directory and Exchange
• Years of experience with using and support Files sharing applications
• Candidates must have years of experience in IT Helpdesk environment
• Experience using a helpdesk or IT incident management software
• Basic knowledge of User and Security groups in Active Directory management
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.