Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Management Trainee, Customer Care

Responsibilities
Manage the day-to-day operations in accordance with requirements and KPIs.
Provide exceptional people management to members of your team
Drive Operations teams to deliver continuous improvement and productivity/quality gains
Flag and escalate business risks timely to the client/supervisor
Drive revenue by supporting scalable sales programs
Drive performance management process based on the framework.
Liaise with cross-functional teams on structuring and executing operational and strategic services and programs
Qualifications we seek in you
Minimum Qualifications / Skills
Strong communication and interpersonal skills, good at work under pressure.
Passion for social media/entertainment marketing, and up for the challenge of building something from the bottom up
High school diploma or bachelor’s degree
Relevant years of marketing, brand advertising, media sales, and/or online advertising experience.
Excellent communication and presentation skills.

Preferred Qualifications/ Skills

Experience managing a team.
Practical knowledge of social media, mobile apps, and digital and mobile marketing.
Knowledge of the self-serve platform, auction, and biddable form of digital advertising buying.
Experience working in a sales or account management role with small businesses.
Proven track record of reaching and exceeding sales goals.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.