Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Management Trainee, Order Management

An order management CSC is responsible for overseeing the entire order lifecycle, ensuring timely and efficiently order processing, order validation, order tracking to ensure timely delivery of customer orders. This role requires collaboration between internal and external teams including Sales, warehouse and logistics, transportation, inventory management team to ensure the accurate and timely fulfillment of orders.

Responsibilities:
• Order Processing: Receive and validate customer orders, ensuring all required information is accurate and complete.
• Order Tracking: Monitor order status, from creation to delivery, ensuring timelines are met and proactively identifying any delays.
• Customer (Internal and External) Communication: Serve as the point of contact for customers regarding order inquiries, providing updates and resolving issues.
• Inventory Coordination: Coordinate with the inventory and warehouse teams to ensure product availability and timely shipment.
• Documentation: Maintain accurate order records, updating relevant systems with order status and changes.
• Problem Resolution: Address and resolve order discrepancies, including shipping errors, damaged goods, and billing issues.
• Collaboration: Work closely with Sales, Finance, and Shipping teams to ensure smooth order processing.
• Reporting: Generate and analyze reports on order trends, delays, and customer satisfaction to identify improvement opportunities.
• Managing mailbox with response TAT time of 2 hours with first time right response

Qualifications:
• Education Experience:
• Bachelor’s degree in business or related field is preferred.
• Relevant experience in order management, customer service, or related roles.
• Experience on SAP is an added advantage.

Skills Competencies:
• Excellent verbal and written communication abilities.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and prioritize in a fast-paced environment.
• Basic knowledge of MS Office.
• Problem-solving mindset with a customer-focused approach.
• Strong interpersonal skills to effectively collaborate with internal teams and customers.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.