Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Account Management

We team are seeking highly motivated Manager, Account Management to join our team, focusing on managing relationships with Issuers while being a key contact with our internal stakeholders across our teams, partnering to deliver the best value products and solutions.

Overview:
•\tImplementation of digital and mobile payment methods, loyalty solutions, and bundled offers to enhance client experience and drive customer engagement.
•\tEnsure the successful execution of all signed contracts, monitoring timelines and deliverables.
•\tOversee the rollout of the new Instant Rewards process via MCBS, collaborating with Banks and other partners to ensure smooth integration and operational success.
•\tTake ownership of key projects, ensuring timely delivery and addressing any issues that arise throughout the project lifecycle.
•\tStay up-to-date on market trends, consumer behavior, and competitive activities, using insights to propose new solutions and improvements.
•\tRecommend new approaches or enhancements to existing services based on market research and Issuer feedback.
•\tWork closely with internal teams and external partners, ensuring Issuers are supported with high-level customer service and timely updates on project status.

Accountabilities:
•\tBuild and maintain strong relationships.
•\tImplement and manage a customer reporting system, utilizing data from multiple sources to perform complex analyses that define the impact of customer satisfaction and the delivery of customized solutions.
•\tCultivate strong working relationships across Mastercard departments, including Advisors, Marketing CIS, COS, and other key units, to ensure the successful delivery of customer-focused solutions.
•\tCollaborate with departments outside Poland, ensuring seamless communication and support in achieving business objectives and differentiating Mastercard from competitors in the market.
•\tWork in partnership with management to develop detailed business plans, and take responsibility for their implementation, ensuring alignment with Mastercard's strategic goals and objectives.


Qualifications:
•\tExperience in the retail business or financial services, specifically working with Issuers or payment systems.
•\tProven ability to manage multiple projects and prioritize tasks effectively.
•\tExcellent communication and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels.
•\tFamiliarity with loyalty programs, digital/mobile payments, and bundled offerings.
•\tAbility to analyse market trends and propose new solutions or service enhancements.
•\tHighly organized, self-motivated, and comfortable working in a fast-paced environment.
•\tFluency in English

All about you:
•\tDemonstrates strong problem-solving skills and the ability to take on new challenges.
•\tExcels in a team-oriented environment and is eager to contribute to collective success.
•\tEnthusiastic about driving innovation and enhancing customer satisfaction

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.