Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Account Management

About the job

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title And Summary

Manager, Account Management

Overview

The Manager, Account Management is a key role in the Mastercard Bahrain team and will help drive the overall expansion in the market. This role will be responsible for working closely with the Country Manager and key stakeholders in executing the market strategy with key clients, driving profitable revenue growth and expanding Mastercard solutions and services. The role will also require interaction with senior executives both internally and externally while also helping drive the overall team culture and development.

Responsible for setting sales strategies as it relates to customer accounts that are aligned with market strategy for achieving sales goals, driving market share, volume and revenue growth
•\tLeads and manages customer relationships at multiple levels and across different business lines, and works to identify opportunities and customer needs
•\tPartners with customers to deliver customized solutions and comprehensive consulting support of Mastercard products and services.
•\tResponsible for strategic pipeline management at the account and market level
•\tPosition is based in Bahrain, reporting to the Country Manager

•\tDelivers against sales and net revenue targets in a fast-paced, matrix organization
•\tDevelops and expands relationships with senior level stakeholders
•\tDesigns strategies, messaging and proposals for customers
•\tAnalyzes the customer’s business through profitability modeling financial forecasting and competitive analysis
•\tDevelops and implements sales plans including business development, marketing and product management
•\tPartners with the customer to establish, execute and report progress against annual business plans
•\tLeads projects and cross-functional initiatives
•\tIs responsible for complex negotiations and works with customers on the execution process; delivers on commitments of existing agreements
•\tIdentifies and recommends products to enhance the customers’ profitability
•\tActs as an expert on Payments and the overall market landscape
•\tTravel as needed
Desired Experience And Educational Background:
•\tMust possess qualities of being a self-starter with ability to work with a sense of urgency, keen to removing obstacles and ability to successfully influence to a desired conclusion
•\tProficiency in English is a must, Arabic is preferred
•\tMust have strong communication skills and be a dynamic speaker
•\tDeep knowledge of the payments eco-system, key players and fundamentals of customer experience journey
•\tMust feel comfortable in a highly visible role that requires heavy interaction with key market players and stakeholders
•\tMust be knowledgeable with Digital transformation and consumer/business expending habits
•\tStrong financial acumen and ability to develop complex business cases
•\tIn depth experience executing and managing sales strategies for numerous complex or large accounts
•\tDemonstrated expertise and success leveraging payments products, global payment network rules, and services
•\tSuccessful track record as a lead role in complex customer negotiations with senior stakeholders
•\tMinimum of 5 years’ experience in Sales and Account Management preferred
•\tBachelors degreed required, Masters preferred
Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All Activities Involving Access To Mastercard Assets, Information, And Networks Comes With An Inherent Risk To The Organization And, Therefore, It Is Expected That Every Person Working For, Or On Behalf Of, Mastercard Is Responsible For Information Security And Must:
•\tAbide by Mastercard’s security policies and practices;
•\tEnsure the confidentiality and integrity of the information being accessed;
•\tReport any suspected information security violation or breach, and
•\tComplete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.