Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **Job Track Description:** + Requires broad technical expertise and company/industry knowledge. + Accountable for program management functions. + Assists other associates in achieving goals. + Manages performance appraisals and pay reviews. + Manages training for 3 or more employees. + Manages hiring and termination actions. **General Profile** + Accountable for team performance and results. + Manages professional employees and/or supervisors. + Adapts plans and priorities based on resource and operational challenges. + Acts based on policies, procedures. + Receives guidance from managers. + Provides technical guidance to employees, colleagues, and customers. **Functional Knowledge** + Understands and applies concepts in the field of expertise. + Has growing knowledge of other disciplines. **Business Expertise** + Translates strategy and priorities into work product. **Impact** + Positively impacts the level of service. + Influences the team’s ability to meet quality, volume, and timeline targets. + Guides based on policies, resource requirements, budgets, and business plans. **Leadership** + Builds team engagement to meet service and operational challenges. + Provides recommendations for OT, operational expenses, and rollup data. **Problem Solving** + Resolves technical, operational, and organizational problems. + Supports problem solving across an organizational matrix. **Interpersonal Skills** + Guides and influences internal and external customers, or agencies. **Responsibility Statements** + Serves as point of contact and a mentor for resolving complicated issues related to accounting. + Provides day-to-day leadership to team members. + Organizes training and refresher sessions for the team. + Prepares a training and developmental plan for all team members. + Supports recruiting, staffing, training, and onboarding processes. + Assists with performance management processes. + Completes performance evaluations for assigned staff. + Identifies and mitigates risks/issues that are potential bottlenecks to the process. + Performs other duties as assigned. + Complies with all policies, procedures, and standards. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . Complete the form and then email it as an attachment to FTADAAA@conduent.com . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt\_adaaa\_accommodation\_pol.pdf) . _At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._